Operations Manager

2 days ago

Bengaluru, Karnataka, India Wyzmindz Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Operations Manager - Service Delivery

Location: Bengaluru, KA.

Department: Service Delivery

Reports to: Director of Operations

Job Summary

The Operations Manager for Service Delivery is responsible for overseeing the day-to-day operations to ensure that services are delivered efficiently on time, and within agreed service levels. This role involves managing teams, coordinating cross-functional processes, and optimizing resources to enhance customer satisfaction and business performance. The Operations Manager will drive continuous improvement in processes, implement strategic initiatives, and ensure compliance with company policies and industry standards.

Key Responsibilities

Manage Service Delivery Operations: Ensure that service delivery meets agreed performance standards, including quality, timeliness, and cost-effectiveness.

Team Leadership: Lead and motivate service delivery teams to ensure high performance, setting objectives, providing coaching, and ensuring a collaborative work environment.

Resource Management: Allocate resources effectively, balancing capacity with demand to meet service commitments.

Process Optimization: Identify areas for operational improvement and implement solutions to increase efficiency and reduce operational costs.

Stakeholder Communication: Collaborate with clients, internal teams, and vendors to manage expectations, address issues, and ensure smooth delivery of services.

Monitor KPIs and Metrics: Track and analyse operational metrics, such as service levels, turnaround times, and customer satisfaction, adjusting as necessary.

Budget Management: Develop and manage operational budgets, ensuring efficient use of resources and cost control.

Risk Management: Identify potential risks in service delivery and implement mitigation strategies to ensure continuity and high-quality services.

Compliance and Quality Control: Ensure that operations comply with company policies, industry regulations, and quality standards.

Continuous Improvement: Lead initiatives to improve service delivery processes and foster a culture of innovation and excellence.

Qualifications

Education: Any BE graduate, bachelors degree in business administration, Operations Management, or a related field.

Experience:

  • 5+ years of experience in operations or service delivery management, preferably in a customer-focused environment.
  • Proven leadership experience with a track record of managing and developing teams.

Skills:

  • Strong leadership and organizational skills.
  • Good problem-solving abilities.
  • Ability to communicate effectively with clients and staff.

Additional Requirements

  • Ability to work flexible hours and travel to client location.
  • Experience in the Manufacturing service delivery space is an added advantage.
  • Knowledge & experience in working and implementation on any BI Platform would be an added advantage.

BUSINESS LOCATION/INTERVIEW VENUE

WyzMindz Solutions Private Limited

Address AROHANA, 19/3, 3rd Floor, Srinivasa Industrial Estate Behind RMS International School & PU college, Kanakapura Rd, Konanakunte, Bengaluru, Karnataka 560062

Landmark - Near Yelachenahalli Metro Station, Kanakapura road

Metro Pillar No: 127

Google Map -

  • Project Management

    4 weeks ago

    Bengaluru, Karnataka, India Google Operations Center Full time

    Job DescriptionJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usPlease complete your application before 8th Sept 2025.ELIGIBILITY CRITERIA:- Applicants...

  • General Manager

    7 days ago

    Bengaluru, Karnataka, India Epdpl Coliving Operations Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Roles & Responsibilities of General Manager:Position SummaryWe are seeking an experienced and dynamic General Manager (GM) to lead our upcoming premium economy hotel in India. The GM will be responsible for ensuring consistent service standards, operational efficiency, and profitability. This role requires strong leadership, a guest-first mindset, and the...

  • TPRM Manager

    7 days ago

    Bengaluru, Karnataka, India Cubical Operations LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Manager – Third Party Risk Management (TPRM)Location:BangaloreExperience Required:6+ yearsRole OverviewWe are seeking an experienced professional to join our team as aTPRM Manager, with a strong background in Third Party Risk Management and working knowledge ofData Privacy frameworks. The role involves assessing third-party vendors, managing...

  • VAPT - Manager/ Sr. Manager

    2 days ago

    Bengaluru, Karnataka, India Cubical Operations LLP Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title:VAPT Manager / Sr. ManagerLocation:Bangalore / GurgaonExperience:Minimum 6 yearsJob Type:Full-timeDepartment:Cybersecurity / Information SecurityAbout the Role:We are seeking a highly skilled and experiencedVulnerability Assessment and Penetration Testing (VAPT) Manager / Sr. Managerto join our growing cybersecurity team. The ideal candidate will...

  • TPRM Manager

    2 weeks ago

    Bengaluru, Karnataka, India Cubical Operations LLP Full time

    Job Description: TPRM Manager / Senior Manager Location: Bangalore Experience: 6+ Years Position Level: Manager / Senior Manager Employment Type: Full-Time Preferred Joining: Immediate / Early Joiners About the Role We are seeking a highly skilled professional with expertise in Third-Party Risk Management (TPRM) , Governance, Risk & Compliance...

  • TPRM Manager

    2 hours ago

    Bengaluru, Karnataka, India Cubical Operations LLP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description: TPRM Manager / Senior ManagerLocation:BangaloreExperience:6+ YearsPosition Level:Manager / Senior ManagerEmployment Type:Full-TimePreferred Joining:Immediate / Early JoinersAbout the RoleWe are seeking a highly skilled professional with expertise inThird-Party Risk Management (TPRM),Governance, Risk & Compliance (GRC), andIT Risk & Auditto...

  • Technical Lead

    3 weeks ago

    Bengaluru, Karnataka, India Tether Operations Full time

    Join Tether and Shape the Future of Digital Finance At Tether we re not just building products we re pioneering a global financial revolution Our cutting-edge solutions empower businesses from exchanges and wallets to payment processors and ATMs to seamlessly integrate reserve-backed tokens across blockchains By harnessing the power of blockchain...

  • Operations Manager

    2 days ago

    Bengaluru, Karnataka, India Corporate Hierarchy Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Operations Manager Luxury Residential PropertiesLocation: BangaloreExperience Required: 3 - 6 YearsRole Overview:We are seeking a proactive and detail-oriented Operations Manager to oversee the operations and management of our luxury residential properties across Bangalore. The role will involve end-to-end operational management of multiple...

  • Operations Manager

    3 days ago

    Bengaluru, Karnataka, India Topline Business Support Solutions Pvt Ltd Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Experience: 3+ years in Facility ManagementLocation: #32/1, 1st floor, PSR Marvel, Bellary main road, Hebbal Qualification: Bachelor's Degree/ DiplomaRole DescriptionThis is a full-time on-site role as an Operations Manager located in Bangalore. The Operations Manager will be responsible for overseeing day-to-day operations, managing non-core activities,...

  • Operations manager

    4 weeks ago

    Bengaluru, Karnataka, India LEOS International Full time

    Job Description:The Operations Manager oversees the overall day-to-day operations of the company. This includes optimizing internal workflows, ensuring seamless project execution, and coordinating across departments such as Sales, Property Management, Admin, HR, and Customer Service.Key Responsibilities:Oversee and coordinate company operations across all...