Assistant Manager

1 day ago

Bengaluru, Karnataka, India Swiggy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Assistant Manager – Customer Experience & Delight (Restaurant Vertical)

Business Unit: CREW

Location: Bangalore (On-Site)

About the Business

Swiggy is building a premium lifestyle and travel service that combines AI-powered technology with a dedicated human concierge team to bring unparalleled convenience in lives for high-value customers. The business caters to use cases across travel planning, restaurant reservations, event and gifting arrangements, document assistance, hyperlocal pick-ups, and more — all fulfilled seamlessly.

About the Role

As Assistant Manager for the Restaurant & Experiences vertical, you will blend expert curation of restaurant or going-out recommendations with flawless reservation management and day-to-day operational oversight. You'll ensure premium customers enjoy highly personalized dining suggestions, seamless bookings, and outstanding service in collaboration with our Captains (agents) and tech teams.

Key Responsibilities

  • Restaurant Curation:
  • Develop and maintain a robust network of top dining options across cuisines, neighborhoods, and occasions.
  • Curate tailored recommendations to match customer profiles, preferences, and mission objectives.
  • Stay abreast of new openings, trending venues, and exclusive offers to provide up-to-date suggestions.
  • Reservation Management:
  • Proactively manage reservations end to end, interacting with restaurants to secure priority tables and handle complex requests.
  • Communicate effectively with customers for preferences, confirmations, and special requirements.
  • Troubleshoot reservation issues, last-minute changes, or VIP arrangements professionally.
  • Operational Excellence:
  • Oversee mission assignments and fulfillment for restaurant requests, ensuring timely and high-quality execution by Captains.
  • Collaborate with team leads to balance workloads, optimize staff schedules, and uphold SOPs for both curation and reservation workflows.
  • Track operational KPIs such as ticket turnaround and customer satisfaction, taking action to improve efficiency and service.
  • Customer Experience:
  • Actively solicit and respond to customer feedback to refine future suggestions.
  • Resolve customer complaints with empathy and professionalism, aiming for superior guest satisfaction.
  • Ensure every customer touchpoint—recommendation, booking, and fulfillment—is seamless and memorable.
  • Technology & Process Improvement:
  • Work with product and tech teams to enhance AI-powered curation and automate routine booking tasks, while prioritizing the human touch for premium requests.
  • Contribute to database management for restaurant profiles, reviews, and customer preferences.

Key Requirements

  • 4–8 years' experience in restaurant curation, concierge services, or hospitality operations, preferably in a premium segment.
  • Deep familiarity with the food and beverage landscape, restaurant ratings, and customer dining preferences.
  • Strong communication, negotiation, and relationship-building skills for engaging with restaurants and customers alike.
  • Expert knowledge of reservation platforms and tech-enabled booking workflows.
  • Proven operational and team management discipline, with the ability to prioritize under pressure.
  • Analytical mindset and attention to detail in both suggestion/selection processes and operational execution.
  • Open to working evenings, weekends, and holidays as per business rotation.

Success in this Role

Success will mean consistently delighting customers with high-value dining experiences, delivering fast and accurate reservations, and driving improvements in service efficiency, customer satisfaction, and curated recommendation quality.

  • Product Manager

    4 weeks ago

    Bengaluru, Karnataka, India GST Manager Full time

    Technical Product Lead / Product Manager (2–4 Years Experience) Product Strategy | Execution Ownership | Tech x BusinessLocation: Chennai / Bangalore (Hybrid)Job Type: Full-timeExperience: 2–4 Years (Preferred)About GST ManagerGST Manager | Tax Collars Private Limited is a leading tax consulting company (www.gstmanager.com) offering tech-driven GST and...

  • Product Manager

    2 weeks ago

    Bengaluru, Karnataka, India GST Manager Full time

    Technical Product Lead / Product Manager (2–4 Years Experience) Product Strategy | Execution Ownership | Tech x Business Location: Chennai / Bangalore (Hybrid) Job Type: Full-time Experience: 2–4 Years (Preferred)About GST ManagerGST Manager | Tax Collars Private Limited is a leading tax consulting company (www.gstmanager.com) offering tech-driven GST...

  • Product Manager

    1 day ago

    Bengaluru, Karnataka, India GST Manager Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Product Lead / Product Manager (2–4 Years Experience) Product Strategy | Execution Ownership | Tech x BusinessLocation:Chennai / Bangalore (Hybrid)Job Type:Full-timeExperience:2–4 Years (Preferred)About GST ManagerGST Manager | Tax Collars Private Limitedis a leading tax consulting company ) offeringtech-driven GST and tax solutionsacross...

  • Assistant Manager

    5 days ago

    Bengaluru, Karnataka, India Quest Global Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Requirements Job Title: Assistant Manager - Chartered AccountantJob Type: Full-TimeWe are seeking a highly skilled and detail-oriented Chartered Accountant to join our team as an Assistant Manager. The ideal candidate will have a strong background in accounting and finance, with a proven track record of success in managing financial operations. As an...

  • Assistant Manager

    1 day ago

    Bengaluru, Karnataka, India Truewings Education Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role DescriptionThis is a full-time, on-site role for an Assistant Manager - Admissions located in Bengaluru. The Assistant Manager - Admissions will be responsible for overseeing and managing the admission process, assisting prospective students, developing and implementing admissions strategies, and coordinating with various Channel partners.Day-to-day...

  • Assistant Manager

    14 hours ago

    Bengaluru, Karnataka, India Truewings Education Services Full time

    Job DescriptionRole DescriptionThis is a full-time, on-site role for an Assistant Manager - Admissions located in Bengaluru. The Assistant Manager - Admissions will be responsible for overseeing and managing the admission process, assisting prospective students, developing and implementing admissions strategies, and coordinating with various Channel...

  • Assistant Manager

    1 day ago

    Bengaluru, Karnataka, India Cushman & Wakefield Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    position will be responsible for assisting & supporting the Project Management team.Job DescriptionSupervise daily activities at site mainly concentrating on services works.Assist Project Manager in execution of activities.Execute work at site as per the drawings and specification.Coordinate with contractor ensuring quality of execution with safety and...

  • Assistant Manager

    1 day ago

    Bengaluru, Karnataka, India Elcom Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Department/Role: Assistant Manager Sales & MarketingLocation: BangaloreJob PurposeTo support the Sales & Marketing function in achieving business targets through customer management, sales coordination, lead generation, order follow-ups, and marketing activities, ensuring timely communication, customer satisfaction, and business development initiatives.Key...

  • Assistant Manager

    4 days ago

    Bengaluru, Karnataka, India NATARAJ DESIGN CONSULTANCY Full time

    Job DescriptionCompany DescriptionNATARAJ DESIGN CONSULTANCY specializes in industrial plant setup design consultancy services. Our expertise includes consultancy, supply, installation, erection, and commissioning of various types of plants like ETHANOL PLANT, Waste oil to BIODIESEL, CBG-CNG, NITRILE/LATEX GLOVES, WASTE PLASTIC RECYCLE, WASTE TYRE RE-CYCLE,...

  • Assistant Manager

    1 day ago

    Bengaluru, Karnataka, India Myewacare Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAt Myewacare, we aim to make healthcare simple, affordable, and accessible for everyone. We have facilitated over 250+ surgeries and cared for 850+ patients, offering trusted second opinions, tailored wellness packages, and access to top doctors and specialists. With a robust network of 100+ partnered hospitals and services spanning across...