Process Analyst
4 days ago
Reporting to: Manager / Team Lead
Role Summary:
As a Quality Analyst in our Mortgage Servicing Outsourcing team, you will assist in performing quality reviews of servicing processes (for US mortgage-loans), identify errors/variances, support the feedback loop to operations, and help drive continuous improvement in process quality.
Key Responsibilities:
- Conduct quality reviews of servicing activities (for example: payment posting, escrow processing, customer correspondence, default management) for US mortgage loans in accordance with established guidelines and standards.
- Review voice and/or non-voice processes (depending on the operation) for accuracy, compliance with policy, investor/agency guidelines, and internal procedures.
- Log and document findings / exceptions, classify and report trends and key issues to the team lead.
- Assist in preparing quality reports (e.g., monthly/quarterly) showing error-types, volumes, trends, identification of root-causes.
- Support business units by tracking corrective actions/responses for identified exceptions.
- Work with the team lead to escalate unresolved quality issues.
- Maintain knowledge of US mortgage servicing processes (e.g., payment handling, escrow management, default/REO workflows) and any relevant regulatory/investor requirements.
- Participate in calibration sessions, process improvement meetings, and training as needed.
Qualifications / Skills:
- Bachelor's degree in Business, Finance, Economics or related.
- 0-2 years of experience (internship or in a BPO/KPO environment is a plus).
- Basic understanding of mortgage servicing lifecycle or willingness to learn.
- Good analytical skills – ability to review data, spot errors, bring insights.
- Strong verbal and written communication skills.
- Proficiency in MS Office (Excel, Word) – ability to work with data, create basic reports.
- Excellent attention to detail, accuracy and quality-oriented mindset.
- Ability to work in US shift timings, willingness to work flexible hours.
Desirable:
- Exposure to mortgage servicing systems, knowledge of US mortgage investor guidelines (e.g., Fannie Mae/Freddie Mac)
- Previous audit/quality/operations experience in mortgage or financial services.
Job Type: Full-time
Pay: ₹200, ₹300,000.00 per year
Shift availability:
- Night Shift (Preferred)
Work Location: In person
-
Quality Analyst
6 days ago
Kharadi, Maharashtra, India Imperative Business Ventures Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per yearAbout the role:As a Quality Analyst/Controller – All Transcatons Audit, you will play a critical role in upholding our commitment to excellence in customer service. You will be responsible for monitoring and assessing the quality of customer service interactions, primarily through all channels.Key Responsibilities:Conduct Transcation / Non- Transcational...
-
Equity Dealer
2 weeks ago
Kharadi, Maharashtra, India Gemscap Global Analyst PVT LTD Full time ₹ 2,16,000 - ₹ 4,32,000 per yearUS EQUITY DEALERRoles and ResponsibilitiesHandling customer request for trading, generating various reports and Research on fundamental and technical of the stocks.Placing trade orders on client's behalfReporting net position to clientsSpecial trading activitiesDaily, Weekly & Monthly market activity reportUpdating daily various indexes on excel for...
-
Voice verification Analyst
1 week ago
Kharadi, Maharashtra, India Unbound Full time ₹ 3,00,000 - ₹ 4,50,000 per yearJob Description:We are looking for a Voice Verification Analyst to join our team. In this role, you will be responsible for verifying prospect information over the phone. You will be provided with a list of data, and your task is to call these prospects and confirm that the details provided are accurate and up to date.Key Responsibilities:Make outbound calls...
-
QA Analyst
2 weeks ago
Kharadi, Maharashtra, India Dentsu Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe purpose of this role is to ensure the developed software meets the client requirements and the business' quality standards within the project release cycle and established processes. To develop skills and to gain experience in various QA areas.Job Description:Key responsibilities:Develops and executes accurate test cases as per requirements, analyses...
-
GBS Material Master Data Analyst
2 weeks ago
Kharadi, Maharashtra, India Smith+Nephew Full time ₹ 12,00,000 - ₹ 36,00,000 per yearGBS Material Master Data Analyst based in Pune or Kuala LumpurLife Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.Smith+Nephew is a portfolio medical technology business focused on the repair, regeneration and replacement of soft and hard tissue. We exist to restore people's bodies and their self-belief by...
-
Analyst
1 week ago
Kharadi, Maharashtra, India DWF Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWhy join us?:We are seeking a detail-oriented and experienced Cash and Bank Specialist to join our finance team. The ideal candidate will be responsible for managing bank deposits, posting cash receipts in the accounting system, performing bank reconciliations, and handling monthly suspense reconciliations. The role also involves accounting for differences,...
-
Senior Analyst
2 weeks ago
Kharadi, Maharashtra, India Dentsu Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe purpose of this role is to provide support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.Job Description:Key responsibilities:Supports campaign timelines and...
-
Operations Manager
7 days ago
Kharadi, Maharashtra, India Qnous Services Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per yearOperations Manager – Market ResearchCompany: Qnnous GlobalLocation: Kharadi PuneExperience: 6–10 YearsEmployment Type: Full-timeAbout Qnnous GlobalQnnous Global is a fast-growing Market Research and Consulting organization providing end-to-end research, analytics, and BPO solutions across industries including Healthcare, Automotive, Information...
-
Process Trainer
1 week ago
Kharadi, Pune, Maharashtra, India GEMSCAP GLOBAL ANALYST Full timeWe’re a close-knit team that’s zealous about market solutions to maximize our skills and talent. At GemsCap you’ll receive an opportunity to indulge in demo days, workshops, & learning sessions. You will create a benchmark that inspires many more to be focused, every day. Our technologies empower us to discover stuffs we cherish and perform in real...
-
Junior Equity
9 hours ago
Kharadi, Pune, Maharashtra, India Gemscap Global Analyst PVT LTD Full time**Job Title: Equity Analyst - Trainee** **Key Responsibilities**: - **Master Technical Analysis**: Learn how to perform cutting-edge technical analysis on major US stock exchanges including NYSE, NASDAQ, and Amex, unlocking the power to predict market movements. - **Evaluate Securities**: Gain expertise in assessing the performance and pricing of US listed...
-
Risk Associate
1 week ago
Kharadi, Pune, Maharashtra, India GEMSCAP GLOBAL ANALYST Full timeWe’re a close-knit team that’s zealous about market solutions to maximize our skills and talent. At GemsCap you’ll receive an opportunity to indulge in demo days, workshops, & learning sessions. You will create a benchmark that inspires many more to be focused, every day. Our technologies empower us to discover stuffs we cherish and perform in real...
-
Voice Process
6 days ago
Kharadi, Pune, Maharashtra, India Unbound B2B Full timeWe are looking for a **Voice Verification Analyst** to join our team. In this role, you will be responsible for verifying prospect information over the phone. You will be provided with a list of data, and your task is to call these prospects and confirm that the details provided are accurate and up to date. **Key Responsibilities**: - Make outbound calls...
-
GBS Material Master Data Analyst
4 days ago
Kharadi, India Smith+Nephew Full timeGBS Material Master Data Analyst based in Pune or Kuala Lumpur Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.Smith+Nephew is a portfolio medical technology business focused on the repair, regeneration and replacement of soft and hard tissue. We exist to restore people’s bodies and their self-belief by...
-
Digital S/W Engineer Analyst 1
2 days ago
Kharadi, India Citi Full timeThe Digital Software Engineer Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...
-
Java Backend Application Developer
1 week ago
Kharadi, India Citi Full timeThe Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming...
-
Amplitude Google Analytics Lead
2 weeks ago
Kharadi, India dentsu Full timeThe purpose of this role is to lead and manage customer analysis deep dives, execute the strategies outlined by senior leadership, and manage the day-to-day communication with clients.Job Description: Required Skills Bachelor’s degree (quantitative field preferred) 2 - 3 years of business analysis focusing on performance optimization 2 - 3 years of...
-
Senior ServiceNow Developer
1 week ago
Kharadi, India Smith+Nephew Full timeLife Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of Senior ServiceNow Developer. This role involves to be responsible for development of ServiceNow...
-
ServiceNow - Technical Lead
4 days ago
Kharadi, India Smith+Nephew Full timeLife Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of ServiceNow - Technical Lead. This role involves leading development, integrations, and ensuring the...