Process Analyst

4 days ago


Kharadi, Maharashtra, India 1b0f1e40-75d9-40ae-908a-eebf29483664 Full time ₹ 2,00,000 - ₹ 3,00,000 per year

Reporting to: Manager / Team Lead

Role Summary:

As a Quality Analyst in our Mortgage Servicing Outsourcing team, you will assist in performing quality reviews of servicing processes (for US mortgage-loans), identify errors/variances, support the feedback loop to operations, and help drive continuous improvement in process quality.

Key Responsibilities:

  • Conduct quality reviews of servicing activities (for example: payment posting, escrow processing, customer correspondence, default management) for US mortgage loans in accordance with established guidelines and standards.
  • Review voice and/or non-voice processes (depending on the operation) for accuracy, compliance with policy, investor/agency guidelines, and internal procedures.
  • Log and document findings / exceptions, classify and report trends and key issues to the team lead.
  • Assist in preparing quality reports (e.g., monthly/quarterly) showing error-types, volumes, trends, identification of root-causes.
  • Support business units by tracking corrective actions/responses for identified exceptions.
  • Work with the team lead to escalate unresolved quality issues.
  • Maintain knowledge of US mortgage servicing processes (e.g., payment handling, escrow management, default/REO workflows) and any relevant regulatory/investor requirements.
  • Participate in calibration sessions, process improvement meetings, and training as needed.

Qualifications / Skills:

  • Bachelor's degree in Business, Finance, Economics or related.
  • 0-2 years of experience (internship or in a BPO/KPO environment is a plus).
  • Basic understanding of mortgage servicing lifecycle or willingness to learn.
  • Good analytical skills – ability to review data, spot errors, bring insights.
  • Strong verbal and written communication skills.
  • Proficiency in MS Office (Excel, Word) – ability to work with data, create basic reports.
  • Excellent attention to detail, accuracy and quality-oriented mindset.
  • Ability to work in US shift timings, willingness to work flexible hours.

Desirable:

  • Exposure to mortgage servicing systems, knowledge of US mortgage investor guidelines (e.g., Fannie Mae/Freddie Mac)
  • Previous audit/quality/operations experience in mortgage or financial services.

Job Type: Full-time

Pay: ₹200, ₹300,000.00 per year

Shift availability:

  • Night Shift (Preferred)

Work Location: In person


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