Cluster Manager

Job PurposeThis position is open with Bajaj Finance ltd.Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes

Duties and ResponsibilitiesProduct Management:1)Responsible for sales activities through call-center.2)Campaign management for call-centre.3)Data Management & Vendor management .4)Managing growth and profitability of Business 5)COA management 6)Conceptualize and develop promotional campaigns for all the channels7)Drive callcentre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.8)Measure productivity and implement training measures to bridge the gap to achieve required productivity9)Initiate and lead various process enhancement and system development projects for both the channels10)Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost11)Monitoring performance and suggest corrective action for:- Key business metrics
- Product and portfolio performance
- Employee callcentre teams productivity
- Compliance
Required Qualifications and ExperiencePractice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.