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Job Title:Customer Relationship OfficerDepartment:Service OperationsLocation:BhubaneswarSummary:We are looking for a proactive and detail-orientedCustomer Relationship Officerto serve as the first point of contact for customers and dealers, manage service operations, support dealer network operations, and contribute to service excellence initiatives.Key Responsibilities:1.Serve as a first point of contact to customers and dealers2.Keeping track of all type of service calls and follow up for closure to ensure TAT adherence3.Keeping track of the PM Reports its Validation and submission for all KA Customers4.Allocation unidentified Calls5.CCN Support to dealer for Call Booking , Call Allocation, Equipment Registration, spare part indent and closing and share MIS with them on regular basis6.Communication with channel for spare part availibility & their claims7. Part code identification / selection support to dealers in ccn8.Collection & record keeping of branch ranking documents like JRA/ Installation Audits, Service Intercepts, EH&S Training, Product Training & Appreciation letter on MS Forms ( Service MIS)9. Customers revert on transactional mails10.Mobility & EFS Tracking and ensure 100% Active technician & >95% Closure on Mobility11.Follow up for spare part with service manager and approval of claimed spares and keepig a track 17 Issuing and Tracking of Delvery of spares against SO12.Follow up with the CCN team for correction of CCN errors13.Customer Code Creation14.STO Creation and STI Follow up15.Close cordination with Branch Service Manager and Service Team to improve branch ranking parameters16. Sharing of Do & Charge Works Quotation as per RC to KA customersQualifications:Graduate in any discipline (technical background preferred)3–4 years of experience in service coordination, customer support, or operationsExperience in working with dealer networks or service channels is a plusSkills Required:Strong communication and interpersonal skillsProficiency in MS Office (Excel, Word, Outlook)Familiarity with CRM/ERP tools (e.g., CCN, SAP)Excellent organizational and follow-up skillsProblem-solving and analytical mindset