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Front Office Assistant

2 weeks ago

Goa, India Red Thread Hotel Full time

Key Responsibilities:

  • Welcome guests upon arrival with a warm, professional attitude and ensure smooth check-in and check-out procedures.
  • Manage front desk operations including reservations, room allocation, and guest inquiries.
  • Maintain accurate records of guest information, billing, and occupancy using the property management system (PMS).
  • Coordinate with housekeeping and other departments to ensure guest requests are fulfilled promptly.
  • Handle telephone and email correspondence professionally, providing prompt and courteous responses.
  • Process payments, generate invoices, and maintain proper records of cash and card transactions.
  • Address guest feedback, concerns, or complaints efficiently and escalate when necessary.
  • Ensure the lobby and front office area remain neat, organized, and welcoming at all times.
  • Assist in promoting hotel services, amenities, and special offers to guests.
  • Prepare daily reports (occupancy, revenue, guest satisfaction) and share with management.

Requirements:

  • Bachelor's degree or diploma in Hotel Management, Hospitality, or a related field.
  • 1–3 years of experience as a Front Office Executive / Receptionist in a hotel or resort environment.
  • Strong communication and interpersonal skills with a guest-centric approach.
  • Proficiency in using Property Management Systems (PMS) and MS Office applications.
  • Well-groomed, confident, and professional demeanor with excellent customer service skills.
  • Ability to multitask and remain calm under pressure during busy operations.
  • Knowledge of check-in/check-out procedures, billing, and reservation systems.

Job Types: Full-time, Fresher

Pay: ₹14, ₹18,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid time off
  • Provident Fund

Application Question(s):

  • Are you willing to relocate or work in Goa?
  • What is your current CTC?
  • Are you an immediate joiner?

Work Location: In person