Housekeeping Supervisor

Job Summary

Primary Responsibility:

To ensure the highest standards of cleanliness, orderliness, and guest satisfaction by supervising housekeeping operations, maintaining cleanliness in guest rooms and public areas, and leading the housekeeping staff efficiently.

Supervision & Staff Management:

* Supervise room attendants, public area attendants, and laundry staff on daily operations.

* Assign duties and inspect work for conformance to prescribed hotel standards.

* Conduct daily briefings and assign tasks based on occupancy and priorities.

* Train new employees and ensure all housekeeping staff follow safety and hygiene procedures.

* Maintain staff attendance, leave records, and duty rosters.

Room & Public Area Inspection:

* Inspect guest rooms, corridors, and public areas to ensure cleanliness and maintenance standards.

* Check that rooms are properly stocked with amenities, linen, and supplies.

* Report and follow up on maintenance defects to the Engineering/ Maintenance department.

Inventory & Supplies Management:

* Monitor usage of cleaning materials, chemicals, linen, and guest supplies.

* Prepare requisitions for linen, cleaning materials, and amenities in coordination with seniors.

* Control wastage and ensure efficient use of resources.

Coordination & Communication:

* Coordinate with the Front Office for room status updates (vacant, occupied, dirty, out-of-order).

* Liaise with the Laundry and Maintenance departments for smooth functioning.

* Report any lost & found items promptly as per hotel policy.

Quality & Guest Satisfaction:

* Ensure all guest requests and complaints related to housekeeping are handled promptly and courteously.

* Maintain guest privacy and confidentiality at all times.

* Uphold hotel grooming standards and professional behavior within the department.

Safety & Compliance:

* Ensure compliance with health, hygiene, and safety regulations.

* Conduct regular inspections to identify potential hazards.

* Train staff on proper use of chemicals and equipment.

Administrative Duties:

* Maintain inspection reports, daily checklists, and performance logs.

* Submit daily housekeeping reports to the reporting authority.

* Assist in preparing departmental budgets and cost control measures.

Qualifications & Skills:

* Diploma or degree in Hotel Management or equivalent.

* Minimum 5 years' experience in housekeeping, with at least 1 year in a supervisory role.

* Strong organizational, communication, and leadership skills.

* Knowledge of cleaning procedures, materials, and modern housekeeping techniques.

* IDS knowledge must.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person