Senior Infrastructure Engineer
6 days ago
Senior Infrastructure Engineer - Hosting Operations - WordPress / CloudLinux / WHMCS
Location: Indore
Type: Full-time
About the Role
We're looking for an experienced
Head of Hosting Operations
to take full ownership of a large-scale WordPress hosting environment serving hundreds of clients across New Zealand, the UK, and Europe.
You'll oversee infrastructure stability, performance, and scalability — leading improvements across systems, documentation, and automation. This is a hands-on leadership role ideal for someone who thrives on both technical depth and operational structure.
Key Responsibilities
- Oversee and optimise all hosting infrastructure, including
CloudLinux servers
,
DirectAdmin
, and
WHMCS
. - Maintain and enhance system reliability through proactive monitoring, updates, and performance tuning.
- Lead the maintenance of
WordPress Multisite
and standalone environments, ensuring seamless updates, plugin audits, and security hardening. - Manage
email hosting
operations, including IP reputation, spam filtering, and deliverability standards. - Ensure
robust backup and recovery systems
are in place and tested regularly. - Streamline and document all operational processes — from onboarding and access control to escalation and change management.
- Oversee client management tools (
WHMCS
,
Xero
, billing workflows, renewals, provisioning). - Implement modern
monitoring, alerting, and reporting
systems to maintain high uptime. - Evaluate and execute improvements in automation, system scalability, and technical support efficiency.
- Ensure compliance with applicable data protection and hosting standards (NZ, UK, EU).
- Lead and mentor technical contractors or junior engineers, ensuring knowledge sharing and consistent delivery.
What You'll Bring
- 5+ years
in hosting or DevOps leadership — ideally managing
high-volume WordPress
or similar PHP environments. - Expertise with
CloudLinux
,
DirectAdmin
, and
WHMCS
. - Proven experience optimising
WordPress Multisite
environments for performance and uptime. - Strong grasp of
DNS management
,
email infrastructure
, and
IP reputation handling
. - Excellent understanding of
backups
,
disaster recovery
, and
system security monitoring
. - Hands-on ability to troubleshoot complex hosting issues end-to-end.
- Strong documentation discipline and experience in setting operational standards.
- Familiarity with
Moodle
or other PHP applications is a bonus. - Comfortable collaborating across time zones and managing remote contractors or vendors.
Why This Role Matters
You'll play a key part in shaping a
modern, scalable hosting environment
— improving uptime, reliability, and automation across hundreds of WordPress websites.
This is a leadership opportunity where your technical expertise directly influences client experience, platform resilience, and long-term growth.
Why Join Us
- Lead hosting operations for a large, established portfolio of WordPress sites.
- Freedom to design and implement infrastructure improvements your way.
- Competitive compensation and long-term growth opportunities for the right technical leader.
Interested?
Apply with a CV and a summary of your hosting leadership experience — include examples of high-traffic or multi-server environments you've managed, and how you've improved uptime, automation, or operational documentation.
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