Telesales (Open for Freshers)

Job Description:

Position Summary

We are looking for enthusiastic and self-motivated individuals for TeleSales (female candidates preferred for diversity hiring) for our Dhulagarh office. This entry-level role is ideal for freshers passionate about sales and customer interaction. You will play a key role in promoting logistics services via outbound calling, generating leads, and building long-term customer relationships.

Note: While this role welcomes female candidates, the hiring process remains inclusive and skill-based.

Key Responsibilities

• Make outbound calls to potential or existing customers to promote logistics services.
• Handle inbound calls, respond to queries, and provide basic service information.
• Qualify leads and record relevant customer information for follow-up.
• Maintain customer data and call records accurately in the CRM system.
• Perform regular follow-ups with leads to maintain engagement and interest.
• Share customer feedback or complaints with the relevant team for resolution.
• Learn and stay updated on logistics services, pricing, and processes.

Key Responsibility Areas (KRA)

• Outbound Calling- Initiate calls to potential clients to introduce services and gather interest.
• Lead Qualification- Accurately capture customer data and assess basic lead potential.
• Inbound Query Handling- Handle service-related questions and forward complex queries to senior staff.
• CRM Record Maintenance- Maintain updated call logs and notes in the CRM system.
• Follow-up Coordination- Assist in scheduling and executing follow-up calls.
• Product Knowledge
• Learn about logistics services, offerings, and pricing

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Work Location: In person