Business Analyst Pega

4 days ago

Hyderabad, Telangana, India InfoVision Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary

We are looking for a results-driven Business Value Pega Analyst with expertise in Pega Decisioning and experience working in Agile environments. The role focuses on analyzing business needs, defining decisioning strategies, and ensuring Pega solutions deliver measurable business value. The ideal candidate will bridge the gap between business stakeholders and technical teams by translating business objectives into decisioning logic, rules, and next-best-action strategies within the Pega platform.

Required Skills & Qualifications

  • Bachelor's degree in Business, Computer Science, Data Analytics, or related field.
  • 3–6+ years of experience as a Business Analyst or Pega Analyst, with a focus on Decisioning.
  • Hands-on knowledge of Pega CDH (Customer Decision Hub), NBA framework, adaptive models, and strategy design.
  • Strong understanding of business value realization frameworks (ROI, cost-benefit analysis, KPIs).
  • Experience working in Agile/Scrum environments – backlog grooming, writing user stories, sprint ceremonies.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to influence stakeholders and align technical solutions with business goals.

Preferred Qualifications

  • Pega Certified Decisioning Consultant (PCDC) or Pega CBA (Business Architect) certification.
  • Exposure to marketing automation, customer engagement, or next-best-action implementations.
  • Experience with data-driven decisioning, predictive analytics, or AI/ML integrations in Pega.
  • Prior domain experience in BFSI, Telecom, or Healthcare industries.
  • Pega CDH, Agile Methodologies-Skills required

Roles and Responsibilities

Key Responsibilities

  • Partner with business stakeholders to identify value-driven use cases for Pega Decisioning (NBA, adaptive models, and customer strategies).
  • Translate business objectives into decisioning requirements, rules, and strategies within Pega CDH (Customer Decision Hub).
  • Conduct impact assessments, ROI analysis, and define KPIs/metrics to measure business value delivered by decisioning solutions.
  • Collaborate with product owners, architects, and developers in an Agile/Scrum setup, participating in sprint planning, reviews, and retrospectives.
  • Write user stories, acceptance criteria, and decisioning logic requirements to guide development.
  • Validate and test decisioning strategies to ensure alignment with business goals and compliance requirements.
  • Monitor performance of deployed strategies and recommend optimizations for continuous improvement.
  • Act as a bridge between business and technical teams, ensuring clarity and prioritization of decisioning-related requirements.
  • Provide thought leadership on Pega best practices, guardrails, and industry trends in decisioning.
  • Pega CSSA and Pega Decision Lead certifications a must (CDH)

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