Assistant Manager AR

Job Family:
EBO Accounts Receivable (India)

Travel Required:
Up to 10 PERCENT

Clearance Required:
None

• Plans, monitors, directs and evaluates Associates production on a daily basis.
• Ensures that daily schedules are met and communicates with Superiors and Associate Operations if situations occur that hinder meeting deadlines.
• Identifies day-to-day operational priorities and other workflow challenges and then adjusts Associates and other staffs as necessary to maintain a constant flow of work to meet delivery deadlines.
• Assists in the development and revision of operational policies and procedures that facilitate efficient workflow. Develops an understanding of the workflows, procedures, and specific criteria for each assigned client.
• Will be responsible to resolve queries, account reviews and provide training if required.
• Drive production and quality to the expected level.
• Responsible for identifying production and quality issues and to put plans in place for improvement.
• Responds to and ensures that the acknowledgement mail on daily updates is sent on time.
• Analyze data to identify payer issues & challenges and fixes.
• Should work towards team engagement and retention/absenteeism.
• Will be responsible for leading internal and external calls.
• Performance management.
• First level of escalation.
• Should be good in Denial Management and should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials. Ability to interact positively with team members, peer group and seniors.
• Demonstrated ability to exceed performance targets. Ability to effectively prioritize individual and team.
• Active involvement in project launch sessions to understand the Associates' process and track the daily progress during the launch period.
• Communicates well in front of groups, both large and small.

• Must have bachelors or an equivalent degree from a recognized university.
• Must have overall 10 Years experience in Revenue Cycle Management domain.
• Good Communication Skills (Oral and written) and Analytical Skills required for AR Calling for Medical Billing Process.

• Superior problem-solving abilities
• Experience mentoring and training junior staff.
• A flexible mindset to learn.
• Excellent detail-oriented skills and a highly reliable work ethic.
• Proficiency in Microsoft Office (Word, Outlook, Excel)

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Locations: GH Office: Chennai, India