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Global Billing Operations

3 weeks ago


Chennai, Tamil Nadu, India State Street Full time

Job Title: Assistant Vice President – Billing

Reports To: Vice President – Global Billing & Operations

Department: Global Billing Operations

Job Summary:

The AVP – Billing provides leadership for multi-regional billing operations, ensuring high-quality service delivery, platform transition readiness, and process excellence. This role acts as a strategic partner across functions and supports transformation, automation, and compliance efforts.

Key Responsibilities:

Operational Leadership:

  • Lead and manage billing teams across geographies, ensuring end-to-end process ownership and SLA adherence.
  • Ensure operational delivery aligns with client contracts, internal controls, and industry regulations.
  • Drive initiatives to reduce billing errors, improve turnaround time, and enhance customer satisfaction.
  • Result-oriented with an ownership and accountability mindset
  • Drive pay for performance and culture of performance differentiation
  • Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
  • Embed risk excellence culture across the teams
  • Encourage and drive a culture of change and ideation
  • Lead/drive commercial acumen – review of cost/budgets
  • Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations

Transformation & KPI Management:

  • Support enterprise-wide platform transformation by aligning regional billing operations with the end-state architecture.
  • Track and improve performance metrics, including:
  • Reduction in invoice errors and disputes
  • Timely onboarding to the new billing platform
  • Reduction in manual processing and exception handling
  • Drive system adoption, process standardization, and digital integration.

Stakeholder Management & Communication:

  • Collaborate with key stakeholders in Finance, Delivery, Risk, Legal, and Technology to align on billing priorities and issue resolution.
  • Present operational updates, risk items, and performance trends to senior leadership.
  • Ensure consistent, transparent communication with client-facing teams and global process owners.

Team Development & Compliance:

  • Develop leadership capability in billing managers and high-potential team members.
  • Ensure strong governance of billing controls, audit preparedness, and policy adherence.
  • Lead root cause analysis and continuous improvement initiatives across teams.

Qualifications:

  • Bachelor's or Master's degree in Finance, Accounting, or Business Administration.
  • 14+ years of experience in billing or finance operations, including at least 3–5 years in a leadership role.
  • Proven experience in the BFS sector or global delivery/shared services context.
  • Deep understanding of billing systems, transformation projects, and risk control frameworks.
  • Strong stakeholder management, leadership, and strategic communication skills.

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