Global Billing Operations

Job Title: Assistant Vice President – Billing

Reports To: Vice President – Global Billing & Operations

Department: Global Billing Operations

Job Summary:

The AVP – Billing provides leadership for multi-regional billing operations, ensuring high-quality service delivery, platform transition readiness, and process excellence. This role acts as a strategic partner across functions and supports transformation, automation, and compliance efforts.

Key Responsibilities:

Operational Leadership:

• Lead and manage billing teams across geographies, ensuring end-to-end process ownership and SLA adherence.
• Ensure operational delivery aligns with client contracts, internal controls, and industry regulations.
• Drive initiatives to reduce billing errors, improve turnaround time, and enhance customer satisfaction.
• Result-oriented with an ownership and accountability mindset
• Drive pay for performance and culture of performance differentiation
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation
• Lead/drive commercial acumen – review of cost/budgets
• Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations

Transformation & KPI Management:

• Support enterprise-wide platform transformation by aligning regional billing operations with the end-state architecture.
• Track and improve performance metrics, including:
• Reduction in invoice errors and disputes
• Timely onboarding to the new billing platform
• Reduction in manual processing and exception handling
• Drive system adoption, process standardization, and digital integration.

Stakeholder Management & Communication:

• Collaborate with key stakeholders in Finance, Delivery, Risk, Legal, and Technology to align on billing priorities and issue resolution.
• Present operational updates, risk items, and performance trends to senior leadership.
• Ensure consistent, transparent communication with client-facing teams and global process owners.

Team Development & Compliance:

• Develop leadership capability in billing managers and high-potential team members.
• Ensure strong governance of billing controls, audit preparedness, and policy adherence.
• Lead root cause analysis and continuous improvement initiatives across teams.

Qualifications:

• Bachelor's or Master's degree in Finance, Accounting, or Business Administration.
• 14+ years of experience in billing or finance operations, including at least 3–5 years in a leadership role.
• Proven experience in the BFS sector or global delivery/shared services context.
• Deep understanding of billing systems, transformation projects, and risk control frameworks.
• Strong stakeholder management, leadership, and strategic communication skills.

About State Street

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We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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