Customer Service – Back Office

1 week ago

Ahmedabad, Gujarat, India ONOC Full time

Job Description: Customer Service – Back Office (Chat / Non-Voice Process)

Location: Ahmedabad

Position Overview

We are looking for dedicated and detail-oriented individuals to join our Customer Service Back Office team. The role involves handling customer queries through chat, ensuring timely and accurate resolutions, and supporting both service and sales-related requests. Candidates must possess strong written communication skills with excellent command of English (C1 level).

Key Responsibilities

  • Handle customer inquiries through chat in a timely and professional manner.
  • Provide accurate, clear, and grammatically correct written responses.
  • Assist with both service-related and sales-related requests.
  • Maintain records, update customer information, and follow internal processes.
  • Ensure excellent customer satisfaction by resolving concerns effectively.
  • Collaborate with team members to meet process goals and quality standards.

Requirements

  • Freshers and experienced candidates can apply.
  • Excellent written English communication (C1 level).
  • Zero grammatical errors in written responses.
  • Educational qualification:
  • 10+3 Diploma / HSC / Any Graduate
  • Basic computer literacy and typing skills.
  • Ability to work in a 24/7 rotational shift environment.

Benefits

  • CTC: ₹28,000 – ₹36,000
  • 5 Days Working
  • Night Shift Allowance
  • One-way Cab Facility
  • PF, Insurance & Gratuity
  • Supportive work environment with strong growth opportunities

Ideal Candidate

  • Strong command of written English with attention to detail
  • Good comprehension and problem-solving skills
  • Customer-focused attitude
  • Ability to multitask and work under pressure

Job Types: Full-time, Permanent

Pay: ₹20, ₹36,000.00 per month

Work Location: In person

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