Customer Service Representative-US Process

1 day ago

Kharar, Punjab, India Lytegen Full time

Profile- International Call Centre Sales Executive

Shift- Night Shift/ Rotational Shift

Time- 11:30 PM – 09:30AM

Location- Mohali

Description

We are hiring high-energy, fast-paced Outbound Sales Representatives who will serve as the first point of contact for our US customers. This role is for individuals with at least 1 year of experience in sales, telemarketing, customer service, or outbound calling — and who are ready to thrive in a high-pressure, target-driven environment.

Your job is to make a high volume of outbound calls, engage prospects, qualify basic interest, and warm-transfer the call to our Appointment Setting Team.

This is not a slow-paced role. You'll be trained intensively, coached daily, and given the expectation to grow quickly into a top-performing opener.

Key Responsibilities

· Make high-volume outbound calls to US-based prospects daily.

· Use high-performance scripts, tonality, and objection handling techniques.

· Qualify prospects within the first 30–90 seconds of conversation.

· Warm transfer interested leads to Appointment Setters in real time.

· Maintain consistent calling speed, energy, and professionalism.

· Meet or exceed all KPIs for:

· Call volume

· Qualified transfers

· Talk time

· Conversion percentage

· Document call outcomes accurately in the CRM.

Participate in daily coaching, feedback sessions, and role-plays.

Requirements

· Minimum 1 year of experience in any of the following:

· Sales

· Outbound calling

· Telemarketing

· Customer service (inbound/outbound)

· Inside sales

· Strong English communication skills and confidence on the phone.

· Ability to stay focused in a fast-paced, KPI-heavy environment.

· Thick skin, comfortable handling rejection repeatedly.

· Coachable, disciplined, and willing to apply feedback immediately.

· Ability to multitask and think fast during live calls.

Training & Performance Development

· Our training is:

· Intensive

· Constructive

· Daily

· Focused on rapid skill development

· You'll be trained on:

· US sales psychology

· High-speed opener techniques

· Tonality & pitch control

· Objection handling

· Script mastery

· Live scenario role-plays

· Daily KPI reviews

· We don't just train you, we build you into a high-performance sales opener, to help you earn what you want.

Benefits

· Competitive base salary

· Performance-based incentives

· Rigorous training sessions

· Growth into Appointment Setter or Closer roles

· A high-energy, performance-focused work environment

· Modern dialers, CRM, and sales tools

· Clear and fast promotion path

· Continuous coaching and mentorship

· High-performance culture

· Opportunity to grow into high-earning sales position

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