InP - Production Support Technician I

2 weeks ago

Mumbai, Maharashtra, India FIS Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Function Description: Production Support L1 (Switching)

About the Team/role:

JR is for Production Support L1 role (SO Payments) serving for clients hosted on RPaaS / BOI IST Switch, Cortex and NGP Platform. Team is functional from 08 AM till 10 PM all the 7 days with rotational weekly off.

SKILLS REQUIRED:

SQL / DML, Tableau, Power BI, MS Excel, ISO

  1. Good communication (Written and Verbal).

  2. Basic knowledge of ATM, ECOM, POS, UPI transaction flow.

  3. Basic knowledge of Network Connectivity.

  4. Candidate should be well versed with SQL / DML Queries.

  5. Ability to debug the transaction logs and identify the issue.

  6. Basic knowledge of ServiceNow ticketing tool.

  7. Taking ownership of the reported issues and driving it to closure within TAT.

What You Will Be Doing:

  1. Provide L1 support for IST Switch related queries inclusive of ATM related troubleshooting and Debit card issues along with transaction (POS/ECOM/UPI/IMPS) disputes.

  2. Processing of various Switch related files.

  3. Participating in weekly/monthly connect calls with the tier 1 clients. Attending calls (support helpline) and emails from clients during banking business hours.

  4. Coordinating with the internal teams (DBA/Application/Network) for getting the P4 issues addressed.

What will you Bring:

Basic knowledge of network and computing devices, operating systems, systems development and/or information systems architecture appropriate for IT function

  • Demonstrates strong computer skills including a good working knowledge of MS Office
  • Good verbal and written communication skills
  • Willingly seeks and shares relevant technical and/or industry knowledge and expertise with others
  • Basic decision-making, problem-solving, team building and time management skills


• Ability to learn and utilize appropriate equipment, tools, software and methods
• Is resourceful and proactive in gathering information and learning new subject matter

  • Additional skills, knowledge and experience may be required based on the type of functions performed

Educational Qualification:

Bachelor's degree or the equivalent combination of education, training, or work experience.

What we offer you:

  • A range of benefits designed to help support your lifestyle and wellbeing
  • A multi-faceted job with a broad spectrum of responsibilities
  • A modern international work environment and a dedicated and innovative team

A broad range of professional education and personal development possibilities – FIS is your final career step.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Mechanical Technician

    2 weeks ago

    Mumbai, Maharashtra, India Post Job Ads Free Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Mechanical Technician – Power Generation (Expatriate)Location: CameroonEmployment Type: Full-Time (On-Call Rotation Required)Position OverviewWe are seeking an experienced Mechanical Technician to support the reliable operation, maintenance, and repair of mechanical systems in power generation facilities, including gas turbines, steam plants,...

  • Product Designer-I

    1 day ago

    Mumbai, Maharashtra, India Upstox Full time ₹ 12,00,000 - ₹ 15,00,000 per year

    Job Description Product Designer-I Mumbai Technology: Product DesignEmployment Type: Full-timeWork Location: On-siteJob Title: Product Designer I (UX/UI) Company: UpstoxLocation: MumbaiWork Arrangement: 5 days in office At Upstox, were building the future of investing simple, powerful, and for everyone. We're one of Indias fastest-growing fintech...

  • NDT Technician

    2 weeks ago

    Navi Mumbai, Maharashtra, India Supreme Special Steels Full time ₹ 2,40,000 - ₹ 12,00,000 per year

    About Us:Supreme Special Steels is a leading manufacturer of precision-engineered steel products. We specialize in high-performance materials catering to industries such as aerospace and defence industriesPosition: UT TechnicianWe are looking for a skilled Ultrasonic Testing (UT) Technician to join our quality assurance team. The ideal candidate will have...

  • Product Designer-I

    5 days ago

    Mumbai, Maharashtra, India UPSTOX Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title: Product Designer – I (UX/UI)Company: UpstoxLocation: MumbaiWork Arrangement: 5 days in officeAt Upstox, we're building the future of investing — simple, powerful, and for everyone. We're one of India's fastest-growing fintech platforms, backed by the best in the business, including Mr. Ratan Tata and Tiger Global. Our mission is to make wealth...

  • Product Designer-I

    3 days ago

    Mumbai, Maharashtra, India Upstox Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title: Product Designer – I (UX/UI Company: Upstox Location: Mumbai Work Arrangement: 5 days in office At Upstox, we're building the future of investing — simple, powerful, and for everyone. We're one of India's fastest-growing fintech platforms, backed by the best in the business, including Mr. Ratan Tata and Tiger Global. Our mission is to make...

  • Product Designer-I

    5 days ago

    Mumbai, Maharashtra, India Upstox Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Product Designer – I (UX/UI)Company: UpstoxLocation: MumbaiWork Arrangement: 5 days in officeAt Upstox, we're building the future of investing — simple, powerful, and for everyone. We're one of India's fastest-growing fintech platforms, backed by the best in the business, including Mr. Ratan Tata and Tiger Global. Our mission is to make wealth...

  • Technician

    1 week ago

    Mumbai, Maharashtra, India HorizonLink Careers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Technician located in Mumbai. The Technician will be responsible for installing, maintaining, and repairing equipment and systems. They will also be required to troubleshoot issues, conduct routine inspections, and ensure that all operations comply with safety and quality standards. Daily tasks may...

  • Service Technician

    1 week ago

    Mumbai, Maharashtra, India Zaker Trading LLC Full time ₹ 12,00,000 - ₹ 15,60,000 per year

    Job Title: Service Technician / EngineerJob Location: Dubai, UAEIndustry: Industrial Equipment / Welding SolutionsExperience: Minimum 2+ yearsJob Summary:We are seeking a dynamic and technically proficient Service Technician / Engineer who is responsible for providing quality customer service while ensuring that the customer's issues are resolved timely and...

  • Service Desk Technician II

    21 hours ago

    Navi Mumbai, Maharashtra, India DC Consultants Full time ₹ 2,50,000 - ₹ 4,00,000 per year

    Job Description:We are having an urgent opening for the position of Service Desk Technician II for a reputed company at the Navi Mumbai (Juinagar) location. Job Summary:The Service Desk Technician II can be the first contact for customers to resolve their technical issues or to process their service requests. May also be an escalation point for Service...

  • Senior Officer-Technician

    2 weeks ago

    Mumbai, Maharashtra, India Godrej & Boyce (G&B) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    As India's largest manufacturer of forklift trucks, Godrej Material Handling offers an extensive range of forklifts, which include electric, LPG, and diesel counterbalanced forklifts up to 25 tonne capacity, warehouse trucks, and specialised trucks for specific applications. The business also designs and manufactures accessories to address a wide range of...