QA Tester
2 days ago
QA Tester / L1 Support Analyst
Location: Balewadi-Baner Road, Pune / Remote /Hybrid
Experience: 0 - 2 years
Notice Period: Immediate joiners preferred
Job description:
Company Overview
Infotech.Works is a fast-growing global technology services company supporting customers across Australia, Singapore, the Middle East, and other regions. We provide round-the-clock application and platform support, ensuring seamless operations for mission-critical systems.
Role Overview
We are looking for enthusiastic L1 Support Analysts to provide 24/7 customer support across multiple geographies. You will be the first point of contact for incoming tickets, resolve common issues using training and knowledge base, and escalate to L2 when required. This role is ideal for graduates eager to start a career in IT support, with clear opportunities to progress into higher support levels.
Key Responsibilities
- Act as the first line of support for customer issues via ticketing tools (similar to Zendesk).
- Review, log, and prioritize incoming tickets; resolve wherever possible based on training.
- Ask probing and intelligent questions to understand issues and gather details.
- Escalate complex or technical issues to L2 support, providing complete case notes.
- Adhere to standard operating procedures (SOPs) and meet SLAs.
- Rotate across day and night shifts to ensure 24/7/365 coverage.
- Work any five days in a week (rotational roster), including weekends and national holidays, with compensatory off-days.
- Maintain clear communication with team members and contribute to knowledge base improvements.
Requirements
- 0-2 years experience in support roles .
- Any Graduate (mandatory).
- Completing a QA/Software Testing course will be considered a plus.
- Strong problem-solving and analytical skills.
- Excellent communication skills in English (written and verbal).
- Ability to work rotational 12-hour shifts including nights, weekends, and holidays.
- Basic familiarity with IT support and ticketing systems is desirable (training will be provided).
Shift & Compensation
- Base Salary: 15, ,000 per month.
- Shift Allowance: 5,000 per month for extended 12-hour shifts.
- Night Shift Allowance: 300 per night.
- Work Schedule: 5 days per week (rotational), including weekends/national holidays. Compensatory offs provided.
- Work Location: Work-from-office can be converted into hybrid later; office-based when on regular business hours. But should be based in Pune.
Growth Opportunities
- Clear career path from L1 L2 L3 Support.
- Ongoing training on client systems and ticket handling.
- International exposure supporting customers across multiple regions.
Why Join Us?
- Opportunity to build a career in IT support with structured training.
- Competitive pay plus shift and night allowances.
- Collaborative, global team environment.
- Exposure to enterprise systems used across multiple industries.
Job Types: Full-time, 0-2 years experience.
Work Location: In person/hybrid
If youre passionate about technology, eager to learn, and ready to work in a global 24/7 environment, apply now to join our support team
-
QA Tester
2 weeks ago
Pune, Maharashtra, India Flynaut Full time ₹ 48,000 - ₹ 60,000 per yearTask: Someone with US bank who can help Testing in testing AppSkill Set Required:• Must have access to a real US-based bank account• Ability to perform small transaction testing (range: $4–$10)JD:We are looking for a QA tester /anyone to support ETAP app testing. The role requires conducting real-time testing with a US bank account by performing...
-
Mobile QA Tester
2 weeks ago
Pune, Maharashtra, India Capgemini Full time ₹ 9,00,000 - ₹ 12,00,000 per yearConsultant - Mobile QA Tester We've got exciting role in Mobile QA Tester Position: Consultant Experience: 4–6 years Location: Pune If you're passionate about mobile testing and ready to take the next step in your career, send in your resumes.
-
QA Tester
2 weeks ago
Pune, Maharashtra, India Flynaut Infotech Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 6,00,000 per yearAbout Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With...
-
QA Manual Tester
2 weeks ago
Pune, Maharashtra, India NOVAKLICK GLOBAL PRIVATE LIMITED Full time ₹ 4,00,000 - ₹ 6,00,000 per yearAs a QA Manual Tester, you are our first line of defense against bugs. You will be responsible for meticulously testing our web and mobile applications to ensure they meet our high standards of quality before reaching our users
-
QA Automation Tester
1 week ago
Pune, Maharashtra, India Deutsche Bank Full time ₹ 5,00,000 - ₹ 12,00,000 per year**Job Description:Job Title: QA Automation Tester // QA Test Engineer, ASLocation: Pune, IndiaRole DescriptionThis role is for QA Automation Tester responsible for design, development of automation framework, develop automated test cases execute the same. The candidate is expected to ensure good quality, maintainable, scalable and high performing software...
-
QA Automation Tester
2 weeks ago
Pune, Maharashtra, India Deutsche Bank Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Title: QA Automation Tester // QA Test Engineer, AS Location: Pune, India Role DescriptionThis role is for QA Automation Tester responsible for design, development of automation framework, develop automated test cases & execute the same. The candidate is expected to ensure good quality, maintainable, scalable and high performing software...
-
QA Manual Tester
1 week ago
Pune, Maharashtra, India Persistent Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAbout Position:We are seeking a QA Manual Tester with hands on experience in manual testing, JIRA, etc.,Role: QA Manual TesterLocation: PuneExperience: 5 to 10 yearsJob Type: Full Time EmploymentWhat You'll Do:Collaborate with cross-functional teams to define technical requirements and deliver reliable solutions.Contribute to system architecture and...
-
QA Testing
1 week ago
Pune, Maharashtra, India TechMantra Global Full time ₹ 6,00,000 - ₹ 12,00,000 per yearExp.4-7yrsLocation - PuneRole : Python experience with QA test automation and functional testingRole DescriptionThis is a full-time, on-site role for a QA Tester located in Pune. The QA Tester will be responsible for conducting quality assurance and quality control activities, ensuring compliance with Good Manufacturing Practices (GMP), and performing...
-
QA Tester
2 weeks ago
Pune, Maharashtra, India Teamified Full time ₹ 2,50,000 - ₹ 6,00,000 per yearAbout TeamifiedTeamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners....
-
QA Tester
3 days ago
Pune, Maharashtra, India Barclays Full time ₹ 6,00,000 - ₹ 10,00,000 per yearDate live:09/01/2025Business Area:Fraud Analytics Strategy TechnologyArea of Expertise:TechnologyContract:PermanentReference Code:JR Join us as a QA Tester at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital...