Professional 2, Workforce Management Job Details

6 days ago

Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Job Description

Professional 2, Workforce Management

Date: Oct 21, 2025
Location: Bangalore, KA, IN, 560100
Req ID: 32195
Work Mode: Remote India

A Professional 2, Workforce Management is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws, all while optimizing productivity and service levels within the team they manage.

Your role in our mission
  • Strong analytical skills and ability to interpret data
  • Excellent communication and interpersonal skills
  • Proficiency with workforce management software
  • Understanding of labor laws and compliance requirements
  • Problem-solving and decision-making abilities
  • Proficiency with telephony routing solutions
  • Proficiency with Excel and Power BI
What we're looking for Forecasting and Staffing:
  • Analyze historical data to predict future call volume and staffing requirements for locked forecasts.
  • Develop staffing plans based on forecasted demand and business goals.
  • Adjust staffing levels based on real-time fluctuations in demand.
Scheduling and Allocation:
  • Create employee schedules that align with forecasted demand and labor constraints.
  • Optimize shift patterns to maximize efficiency and minimize costs.
  • Manage employee time off requests and ensure adequate coverage during peak periods.
Performance Monitoring and Coaching:
  • Monitor real-time adherence to schedules and performance metrics.
  • Identify areas for improvement and provide coaching to employees.
  • Conduct performance reviews and provide feedback.
Data Analysis and Reporting:
  • Analyze workforce data to identify trends and opportunities for optimization.
  • Generate reports on key performance indicators (KPIs) related to workforce management.
  • Present data insights to management to inform decision-making.
Compliance Management:
  • Ensure compliance with labor laws and company policies regarding scheduling and overtime.
  • Monitor employee time and attendance to prevent violations.
What you should expect in this role
  • Strong analytical skills and ability to interpret data
  • Excellent communication and interpersonal skills
  • Proficiency with workforce management software
  • Understanding of labor laws and compliance requirements
  • Problem-solving and decision-making abilities
  • Proficiency with telephony routing solutions
  • Proficiency with Excel and Power BI
Remote Work Environment

Shift Timing: 4:30 PM - 4:30 AM (IST - 9 hrs Shift)

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