Cluster Lead

At the heart of our digital transformation there is measurable shift in focus from projects and activities to products and outcomes. The Data & AI Cluster Lead is a newly created role and is key for this shift to happen. We intend to build a team of empowered individuals living and breathing the ideation, definition and delivery of data products, services and solutions for our customers and wider business.
 
Working to support the Solution Leads across the Value streams of Sales, Service, Product and our Core Programmes, the Data & AI Cluster Lead will work hand in hand with the CFU/CU Tribe Cluster Leads, partnering to capture and manage demand directly from the Tribe. This demand will then be cross referenced to ensure it aligns with both the agreed Business outcomes and our Data and AI strategy, goals and objectives, ensuring we can commit to on time deliverables that will be prioritised based on value and speed to market. The Cluster lead will also work the respective CFU/CU Tribes to agree the most optimal delivery model for the Data & AI squads to operate. The following example is a guide to how we will set up our operating model, working across the Tribes within the CFU's/Units:

• Embed -> Resource provisioning

• Partner -> Squad provisioning

• Enable -> Direct outcome delivery

Support the Solution Lead across the dedicated Value Stream in delivering best in class solutions for our customers.
Manage the demand in alignment with the CFU's/Units/ Data & AI / Digital teams including Data Science, Engineering, Architecture and CDIO's.
In alignment with the Solution Leads roadmap, work with the rest of the units, CFUs and Business Operations to properly interlock cost and value against each initiative, ensuring this is tracked and fed back to Data & AI Operations teams.

• Manage the delivery of all use cases and the necessary data/telemetry for the Domain across the units.

• Manage the Solution Outcomes in their entire lifecycle against the formalized business cases, ensuring the agreed hypotheses are met, accepted and signed off by the business stakeholders.

• Manage the GTM plan and Adoption strategy for the value streams deliverables in agreement with the CFU/CU/CDIO

• Strong understanding of AI/ML techniques data sources, data modelling, and statistical analysis.
• Expertise with industry-standard data analytics tools/platforms, in particular cloud platforms
• Excellent problem-solving and analytical skills, with the ability to translate complex data into actionable insights and product enhancements.
• Strong communication and collaboration skills, with the ability to work effectively with cross functional teams and stakeholders at all levels.
• Ability to structure a strategy into actionable developments supporting key asks of commercial and Digital data product management,
• Knowledge of data privacy and security regulations, such as GDPR or CCPA, is a plus.
• Certification in product management (e.g. Pragmatic Marketing, Certified Scrum Product Owner) is a plus.
• Other skills beneficial for the role are:
• Product owner certification (MTP / General Assembly / PSPO / CSPO PREFFERED)

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.