Senior Lead Analyst

Position TypeFull timeType Of HireExperienced (relevant combo of work and education)Education DesiredBachelor's DegreeTravel Percentage0%IntelliMatch DevelopmentThis role is part of Client Experience and Service Delivery team and entails delivery of FIS Cleared Derivatives Reconciliations book of work for Managed Services clients responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the Reconciliations Manager hosted clients.About The TeamWe are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etcWe have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients unique client-product combinations covered)Our role requirement ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managersWe are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophyWe continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their businessWhat You Will Be DoingDesign and implement new changes in partnership with internal stakeholders, change delivery, and client teams. Provide analytical and subject matter expertise into broader strategic initiativesWork collaboratively with other teams to identify pain areas, process efficiencies, utilize subject matter expertise to drive automation and deliver efficienciesSupport UAT testing, conduct thorough regression testing to delivery high quality defect free changes to Production ensuring platform stabilityOn-boarding of new reconciliations and maintenance of existing reconciliations adhering to the reconciliations standards laid down in the projectEnsure the reconciliations platform is compliant with all non-discretionary change i.e., mandatory changes, regulatory changes and FIS software & hardware policiesLeadership & Innovation – Utilize strong subject matter expertise to drive the definition of innovative solutions, both within the organization and the industryWhat You Bring4 - 8 years of strong reconciliation development experience in all modules of IntelliMatch (Recollector, Admin, Reconciliation)4 - 8 years of strong database experience in SQLDevelopment experience of building ETD reconciliations (exchange, broker, intercompany) in IntelliMatch ETD is desirableKnowledge of IntelliMatch NextGen is desirableScripting languages such as POWERSHELL, Windows Batch Scripting will be added advantageWorking experience with Jira, ServiceNow will be usefulSelf-starter with good interpersonal skills and a solution driven approachExtensive experience of software/service solutions delivered on a hosted and managed basis including SQL ServerKnowledge of the financial services marketplaceReconciliation knowledgeAbility to build and maintain strong Client relationships portraying deep technical and functional expertiseKnowledge of Project Methodology viz. AGILE, Waterfall etcCompetent in best practice principals of risk, information security and complianceSkillsExpertise in SQL, batch scripting, pwoershell and database operationsExperience with financial services, capital marketsStrong Problem-solving, troubleshooting, and debugging skillsAbility to work in shifts, including early mornings, extended hours, and weekends as requiredExperience with incident management, problem management, change management, release and deployment management etc., (ITIL framework)Proficiency in ITIL-based processes and ticketing tools like ServiceNow, TeamSupportCapability to work in a demanding environment with clear objectives and meet targetsGood communication and interpersonal skills to interact with clients and internal teamsQualificationsDegree or equivalentAdded bonus if you haveKnowledge of FIS' products and servicesKnowledge of financial services industry and basic financial analysis principles and ratiosWhat We Offer YouA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities – FIS is your final career stepA variety of career development tools, resources and opportunitiesPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.pridepass