Manager - Service Strategy

6 days ago

Mumbai, Maharashtra, India Mahindra & Mahindra Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Responsibilities & Key Deliverables

- To lead and implement Select Service Strategy Initiatives like Allied business incl. Car care, Tyres, Battery etc., Workshop Productivity Improvement projects, Monitoring Bodyshop & Workshop Insurance business (Process enhancment, Claim rate, TAT adherence etc.) & coordination with Dealers & Service providers
- Meeting and Aligning Cross functional managers, aligning internal and external stakeholders and devising implementation strategies, timelines, methodology and success parameters
- Developing Action Plan, assigning responsibilities, defining success matrix, monitoring for sustainability of the initiatives
- Pilot rollout followed by smooth ramp-up
- Installing a monitoring or review mechanism to identify deviations and taking corrective actions
- Recommending changes in systems and processes in order to reach the set target more efficiently
- Providing clarity of goals and objectives, in order to assist dealer team members in independently achieving results
- Undertaking appropriate dealer capability building initiatives to augment strategic imperatives
- Analyze data and developments in the market to identify inputs into strategic planning

Preferred Industries
Automotive Industry Education Qualification

Diploma in Engineering/BE (Auto/Mech./Production.)

General Experience
5 Years in Automobile Industry

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