IT&D Senior Analyst

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About The Role
We are seeking a highly skilled and experienced professional to join our Software Asset Management (SAM) team as a Senior Analyst. This role is crucial in ensuring effective governance, compliance, optimization, and strategic utilization of software assets across the organization. The ideal candidate will bring deep licensing expertise, hands-on technical knowledge, and a process-oriented mindset to drive maximum value from our software investments.

Your responsibilities

• Oversee and guide the SAM BAU team in managing the complete software lifecycle from procurement to retirement, ensuring accurate tracking and governance of software assets.
• Demonstrate in-depth knowledge of licensing models and agreements for Tier-1 publishers such as Microsoft, Adobe, IBM, Oracle, VMware and SAP, as well as other vendors.
• Streamline and enforce SAM processes including software requisition, procurement, allocation, deployment, and decommissioning to enhance asset visibility and resource efficiency.
• Lead initiatives for license optimization and remediation across the IT landscape. Collaborate with technical teams and vendors to resolve issues swiftly and effectively.
• Define and standardize reporting templates and dashboards to monitor publisher compliance, license usage, and risk.
• Review and validate Effective License Position (ELP)s, Critical Service Level (CSL)s and Key performance indicator (KPI)s developed by the SAM BAU team.
• Support and manage vendor license audits by coordinating with internal stakeholders along with the SAM BAU team.
• Track upcoming software renewals, analyze license utilization, and recommend opportunities for cost optimization. Support procurement and business teams during renewal negotiations.
• Address license-related queries from stakeholders, providing timely resolutions and escalating complex issues to the SAM Manager as needed.

The experience we're looking for

• Bachelor's degree in IT, Computer Science, Business, or a related field.
• Minimum of 7+ years of experience in Software Asset Management with a strong grasp of ITAM and ITSM frameworks.
• Proficient in IT infrastructure, virtual/cloud environments, software licensing models, software contract management and license optimization.
• Experience managing ELPs, compliance positions, audit readiness, and vendor relationships.
• Hands-on experience with ServiceNow SAM, CMDB, Discovery, or similar asset management tools.
• Strong communication, presentation, and stakeholder engagement skills.

Certifications

• ITIL Foundation or higher
• Certified Software Asset Manager (CSAM)
• ISO preferred)

Preferred Skills & Knowledge

• Hands on experience in ServiceNow SAM tool and processes.
• Exposure to cloud licensing models and SaaS subscription management.
• Experience in conducting or managing software audits.

The skills for success

IT infrastructure, virtual/cloud environments, software licensing models, software contract management and license optimization

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.