Front Desk Receptionist

7 days ago

Chamrajpet Bengaluru Karnataka, India BRINDHAVVAN AREION HOSPITAL Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Front Office Receptionist – Roles and Responsibilities

Brindhavvan Areion Hospital

Position: Front Office Receptionist

Department: Front Office / Administration

Reports To: Front Office Incharge / HR Department

Primary Role:

The Front Office Receptionist is the first point of contact for patients and visitors. The role involves greeting patients courteously, managing appointments, coordinating with various hospital departments, and ensuring smooth front desk operations to deliver excellent patient service.

Key Responsibilities:

  • Patient Reception & Assistance:
  • Greet and receive all patients and visitors politely and professionally.
  • Provide accurate information about hospital services, consultants, and departments.
  • Guide patients to appropriate counters, wards, or departments.
  • Registration & Appointment Handling:
  • Register new patients and update existing patient details in the hospital system.
  • Schedule, confirm, and manage doctor appointments efficiently.
  • Maintain appointment logs and follow-up records.
  • Billing & Payment Coordination:
  • Coordinate with the billing department for patient payment processing.
  • Ensure proper entry of consultation fees and services rendered.
  • Handle cash, card, or online payments responsibly and maintain receipts.
  • Communication & Coordination:
  • Answer incoming calls courteously and transfer them to the concerned departments.
  • Handle patient queries and complaints with empathy and professionalism.
  • Coordinate with nursing stations, laboratory, radiology, and pharmacy for smooth patient flow.
  • Record Management:
  • Maintain visitor and patient records accurately.
  • File and store patient documents securely, ensuring confidentiality.
  • Support in daily reporting and data updates to management or HR.
  • Administrative Support:
  • Assist in day-to-day administrative activities at the front office.
  • Ensure proper display of hospital notices, consultant schedules, and service timings.
  • Maintain a neat, clean, and welcoming front office area at all times.
  • Professional Conduct & Compliance:
  • Maintain a professional appearance and polite communication at all times.
  • Follow hospital policies, patient privacy standards, and NABH guidelines.
  • Attend training sessions and staff meetings as instructed by management.

Skills & Qualities Required:

  • Excellent communication and interpersonal skills.
  • Pleasant personality and professional attitude.
  • Basic computer knowledge (Hospital software preferred).
  • Ability to handle patient queries calmly and efficiently.
  • Strong sense of responsibility and confidentiality.

Job Types: Full-time, Permanent

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Front office billing executive: 5 years (Required)

Language:

  • Kannada (Required)

Location:

  • Chamrajpet, Bengaluru, Karnataka (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

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