Korean Language Support Associate
2 days ago
About Client
Hiring for One of the Most Prestigious Multinational Corporations
Job Title : Korean Language Support Associate (Voice & Non-Voice )
Qualification : Any Graduate or Above
Experience :3 to 5 Yrs
Location :Bangalore ,Pune
Key Responsibilities:
- Handle customer queries and issues via phone calls, emails, and chat in Korean and English.
- Provide prompt, accurate, and professional responses to inquiries and complaints.
- Translate documents, emails, and chat content between Korean and English when necessary.
- Act as a liaison between Korean-speaking clients and internal teams.
- Maintain records of customer interactions and follow-up actions using internal systems or CRM tools.
- Support internal teams in understanding cultural nuances and communication preferences of Korean clients.
- Contribute to process improvements to enhance customer satisfaction and team efficiency.
- Meet or exceed performance KPIs, including quality, response time, and customer satisfaction scores.
Required Skills:
- Fluency in Korean (Topik Level 5 or 6 preferred) and proficiency in English (written and spoken).
- 3 to 5 years of experience in customer service, technical support, or language support roles.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to work in a team-oriented environment.
- Comfortable with voice-based interactions and handling escalations.
- Proficiency with MS Office tools and experience using CRM platforms (e.g., Salesforce, Zendesk).
- Ability to multitask and prioritize in a fast-paced environment.
Notice period : Immediate only
Mode of Work :WFO(Work From Office)
Thanks & Regards,
SWETHA
Black and White Business Solutions Pvt.Ltd.
Bangalore,Karnataka,India.
Contact Number:
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