Korean Language Support Associate

2 days ago

Bengaluru Pune, India Black And White Business Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Client

Hiring for One of the Most Prestigious Multinational Corporations

Job Title : Korean Language Support Associate (Voice & Non-Voice )

Qualification : Any Graduate or Above

Experience :3 to 5 Yrs

Location :Bangalore ,Pune

Key Responsibilities:

  • Handle customer queries and issues via phone calls, emails, and chat in Korean and English.
  • Provide prompt, accurate, and professional responses to inquiries and complaints.
  • Translate documents, emails, and chat content between Korean and English when necessary.
  • Act as a liaison between Korean-speaking clients and internal teams.
  • Maintain records of customer interactions and follow-up actions using internal systems or CRM tools.
  • Support internal teams in understanding cultural nuances and communication preferences of Korean clients.
  • Contribute to process improvements to enhance customer satisfaction and team efficiency.
  • Meet or exceed performance KPIs, including quality, response time, and customer satisfaction scores.

Required Skills:

  • Fluency in Korean (Topik Level 5 or 6 preferred) and proficiency in English (written and spoken).
  • 3 to 5 years of experience in customer service, technical support, or language support roles.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to work in a team-oriented environment.
  • Comfortable with voice-based interactions and handling escalations.
  • Proficiency with MS Office tools and experience using CRM platforms (e.g., Salesforce, Zendesk).
  • Ability to multitask and prioritize in a fast-paced environment.

Notice period : Immediate only

Mode of Work :WFO(Work From Office)

Thanks & Regards,

SWETHA

Black and White Business Solutions Pvt.Ltd.

Bangalore,Karnataka,India.

Contact Number:

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