F&B Associate

As an F&B Associate at Coco Lagoon Resort, you will be part of a passionate team that delivers warm hospitality and exceptional dining experiences. You will be responsible for providing courteous, efficient, and professional food & beverage service across the resort's restaurants, banquets, and in-room dining, ensuring every guest leaves with a memorable experience.

Key Responsibilities

Guest Experience

• Welcome and greet guests with a friendly and professional attitude.
• Guide guests through the menu, answer queries, and make recommendations.
• Take and deliver accurate food & beverage orders promptly.
• Ensure high levels of guest satisfaction by anticipating and fulfilling needs.
• Handle guest feedback or complaints tactfully and escalate when necessary.

Service & Operations

• Set up and maintain dining areas, ensuring tables, buffet counters, and bars are well-presented.
• Provide efficient table service in accordance with resort SOPs.
• Support banquet functions, special events, and in-room dining service as required.
• Handle billing and payment transactions accurately.
• Maintain cleanliness and hygiene of service stations and work areas.

Teamwork & Communication

• Work closely with kitchen and bar staff to ensure smooth service flow.
• Support colleagues during peak business periods and maintain team harmony.
• Communicate guest preferences and requests to supervisors and relevant teams.

Health, Safety & Compliance

• Follow all food safety, hygiene, and resort health & safety standards.
• Ensure proper handling and service of alcoholic beverages as per regulations.
• Comply with Coco Lagoon's grooming, discipline, and operational policies.

Skills & Competencies

• Strong communication and interpersonal skills.
• Passion for guest service with a positive and energetic attitude.
• Ability to multitask and remain calm under pressure.
• Basic knowledge of food & beverages; wine and cocktail knowledge an added advantage.
• Professional appearance and team-oriented mindset.

Job Types: Full-time, Permanent

Pay: ₹12, ₹18,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person