sdm
4 days ago
- 10+ Years of Experience in Service Delivery /Program Management role
- Service Delivery Manager should work on multiple projects or initiatives.
- Need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
- Should take accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
- Building strong relationships with teams, clients,COE's and other stakeholders
- Collaborating with CSP ecosystem and bring more value adds & Service improvements across customers.
- Good Understanding of SOW,Scope,Risk Mgmt
- Monitoring & Tracking Service SLA and Risk Management
- Closely worked with Team/Leads and ensure timely delivery
- Weekly/Monthly Status Reporting to Customer and TCS leadership team
- Monitoring Compliance of all Security tools
- Yearly Customer Satisfaction Survery
Location
Chennai
Job Function
IT INFRASTRUCTURE SERVICES
Role
Service Delivery Manager
Job Id
378550
Desired Skills
SCRUM
Desired Candidate Profile
Qualifications : Undergraduate
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