sdm

4 days ago


Chennai, Tamil Nadu, India Tata Consultancy Services (TCS) Full time ₹ 20,00,000 - ₹ 25,00,000 per year
  • 10+ Years of Experience in Service Delivery /Program Management role
  • Service Delivery Manager should work on multiple projects or initiatives.
  • Need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
  • Should take accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
  • Building strong relationships with teams, clients,COE's and other stakeholders
  • Collaborating with CSP ecosystem and bring more value adds & Service improvements across customers.
  • Good Understanding of SOW,Scope,Risk Mgmt
  • Monitoring & Tracking Service SLA and Risk Management
  • Closely worked with Team/Leads and ensure timely delivery
  • Weekly/Monthly Status Reporting to Customer and TCS leadership team
  • Monitoring Compliance of all Security tools
  • Yearly Customer Satisfaction Survery

Location

Chennai

Job Function

IT INFRASTRUCTURE SERVICES

Role

Service Delivery Manager

Job Id

378550

Desired Skills

SCRUM

Desired Candidate Profile

Qualifications : Undergraduate


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