Customer Service Associate

1 day ago


Chandigarh, Chandigarh, India ASG Consulting & Solutions Full time

We're looking for a friendly, detail-oriented Customer Service Representative to join our team.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat during evening hours
  • Provide accurate information about services and estimated time.
  • Resolve issues efficiently and with empathy, escalating when necessary
  • Document interactions and maintain up-to-date records in our MIS 360
  • Collaborate with other team members and shifts to ensure seamless service
  • Stay informed about company updates, promotions, and procedural changes

What We're Looking For:

  • Excellent communication and active listening skills
  • A calm, patient, and customer-focused attitude
  • Ability to multitask and stay organized in a fast-paced environment
  • Previous customer service experience preferred (but not required)
  • Comfortable working independently during later hours

Languages :

Well versed and efficient in speaking English, Punjab

Job Types: Full-time, Contractual / Temporary

Contract length: 12 months

Pay: ₹18, ₹28,000.00 per month

Benefits:

  • Paid sick time

Work Location: In person



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