Customer Service Associate
1 day ago
We're looking for a friendly, detail-oriented Customer Service Representative to join our team.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat during evening hours
- Provide accurate information about services and estimated time.
- Resolve issues efficiently and with empathy, escalating when necessary
- Document interactions and maintain up-to-date records in our MIS 360
- Collaborate with other team members and shifts to ensure seamless service
- Stay informed about company updates, promotions, and procedural changes
What We're Looking For:
- Excellent communication and active listening skills
- A calm, patient, and customer-focused attitude
- Ability to multitask and stay organized in a fast-paced environment
- Previous customer service experience preferred (but not required)
- Comfortable working independently during later hours
Languages :
Well versed and efficient in speaking English, Punjab
Job Types: Full-time, Contractual / Temporary
Contract length: 12 months
Pay: ₹18, ₹28,000.00 per month
Benefits:
- Paid sick time
Work Location: In person
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