Software Development Engineer Integrations

At myKaarma, we're not just leading the way in fixed ops solutions for the automotive industry—we're redefining what's possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We're looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you're ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

As a Software Development Engineer, you will play a key role in the Integrations team at myKaarma, working to innovate and scale backend data integrations. You will be responsible for driving innovations, handling the scale of data influx, and enhancing customer satisfaction, among other ad hoc tasks. You will collaborate closely with product, customer success, and third-party teams to deliver exceptional customer service, optimize software performance, and streamline business operations with myKaarma. This role offers the opportunity to work with a talented team and develop expertise in handling large-scale backend data with proficiency.

How to Stand Out:

Here's a scenario to illustrate the innovative approach we value:

Q: "One of our core products requires a third-party data stream that is to be delivered and relayed directly to the customers. What steps would you take to ensure a successful integration?"

We'd love to hear something like this…

A: "Architecture design, Security checks, Definition of SLAs, Integration check-list, Automated tests that run periodically to ensure stream is intact, etc."

This approach reflects your dedication to delivering innovative, customer-focused solutions that drive engagement and build loyalty.

Key Responsibilities:

• Understand and evolve the current third-party Integrations ecospace for myKaarma in terms of the technical pipeline
• Shape the way Integrations are designed
• Working with tight timelines and deliverables on high-priority projects, collaborating with internal teams like Product, Engineering, Support, and Deployment teams.
• Collaborating with stakeholders across both technical and non-technical arenas

Required Skills and Qualifications:

• Experience: 0-3 years of experience, preferably with exposure to cloud technologies or distributed systems.
• Education: Bachelor's in Computer Science/Engineering with strong Computer Science fundamentals
• Skills:
• • Proficiency in understanding complex system architecture.
• Proficiency in at least one modern programming language (Java, Python, or C#).
• Strong understanding of Data structures and Algorithms, writing microservices in Java, distributed systems, and Spring Boot applications.
• Strong communication, both verbal and written, skills for working with technical and non-technical teammates.
• Curiosity and eagerness to learn new tools, frameworks, and architectures.
• Understanding of Operating system and Networking Fundas.
• AI/ML Fundas:
• • Data & ML Lifecycle
• • Core Concepts: Can clearly explain the purpose and importance of train/validation/test splits.
  • Data Intuition: Understands "garbage in, garbage out." Can discuss the conceptual importance of data cleaning, normalization, and augmentation.
  • Evaluation: Can explain the purpose of common metrics (e.g., accuracy, precision/recall, loss). Can look at a training/validation loss curve and identify clear overfitting or underfitting.
• Neural Networks (NNs)
• • Core Concepts: Can intuitively explain the basic components of a neural network (neurons, layers, weights, activation functions) and their purpose.
  • Training Dynamics: Understands, at a high level, how a network "learns" via loss functions, gradient descent, and backpropagation.
  • Practical Intuition: Can conceptually differentiate between training and inference and is familiar with core issues like overfitting and underfitting.
• Transformers
• • Motivation: Understands the motivation for the Transformer architecture (e.g., the limitations of sequential models like RNNs/CNNs for long-range dependencies).
  • • Core Mechanics: Can intuitively explain the purpose of key components like self-attention, positional encodings, and the encoder-decoder structure.
  • Attention Intuition: Grasps the basic idea of self-attention (how a model learns which words are important to each other) and multi-head attention (looking at a sequence in different "ways").
• Large Language Models (LLMs)
• • • Architecture & Scaling: Understands the relationship between Transformers and LLMs and is aware of concepts like scaling laws and the pre-training/fine-tuning paradigm.
  • Practical Pipeline: Familiar with the concepts of tokenization (how text is processed) and prompt-based interaction.
  • Application Concepts: Aware of core application patterns like Retrieval-Augmented Generation (RAG) and the idea of LLM-based agents.
  • Responsible AI: Recognizes model limitations (e.g., hallucinations) and understands the importance of responsible AI, safety, and model interpretability.
• Nice to have

Nice to Have Skills & Qualifications

• Jira management, GitHub source code management, Google Workspace proficiency, experience with ETL tool(s), and database management exposure.

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our "Highly Aligned, Loosely Coupled" model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy unlimited snacks or refreshments onsite.

The starting salary range for this role is25 Lakhs depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.