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Process Executive and Senior Process Executive

2 weeks ago

Bengaluru, Karnataka, India Cognizant Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Summary

We are seeking a dedicated Customer Service Professional and the he ideal candidate will excel in managing customer interactions and travel arrangements utilizing their proficiency in MS Excel. Adaptability to rotational shifts ensuring seamless service delivery. Experience in reservation systems is a plus.

Responsibilities


• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.


• Manage travel arrangements and bookings ensuring accuracy and customer satisfaction.


• Utilize MS Excel to maintain and analyze customer data for improved service delivery.


• Collaborate with team members to enhance service processes and customer experience.


• Adapt to rotational shifts ensuring consistent availability for customer support.


• Communicate effectively with customers to understand their needs and provide tailored solutions.


• Monitor and update reservation systems ensuring all information is current and accurate.


• Implement feedback from customers to improve service quality and satisfaction.


• Assist in developing strategies to enhance customer retention and loyalty.


• Ensure compliance with company policies and procedures in all customer interactions.


• Support team initiatives aimed at improving operational efficiency and service excellence.


• Contribute to a positive work environment by maintaining professionalism and teamwork.


• Stay informed about industry trends and best practices to continuously improve service delivery.

Qualifications


•
• Demonstrate strong customer service skills with a focus on travel management.


• Exhibit proficiency in MS Excel for data management and analysis.


• Possess experience in reservation systems enhancing service capabilities.


• Show adaptability to rotational shifts ensuring reliable customer support.


• Display effective communication skills for customer interaction and problem-solving.


• Maintain a proactive approach to improving customer satisfaction and service quality.


• Demonstrate the ability to work independently in a remote work environment.Role & responsibilities

Note : Immediate Joiner only