Inviting Applicants For Renewal Specialist role_Bangalore

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Genpact Inviting Applications for Renewal specialist roles || Bangalore

• Experience: 3-17 years
• Graduation: Any graduate is eligible (except law)
• Work location: (Only work from office)
• Shifts: Flexible with any shift
• Notice Period: Immediate (preferred)/30days/60days

Responsibilities

The Renewal Support Specialist reports to a Renewal Proposal Supervisor and is part of a team supporting renewals customers. This role delivers timely, accurate, and compliant renewal quotations by validating scope, applying contract language, managing billing terms, and coordinating across Sales, Legal, Finance, and partner representatives. Specialists at this level own renewal opportunities end-to-endfrom data validation through customer deliverywhile sharing best practices and identifying workflow improvements.

• Analyze contract details and validate terms with the customer by comparing asset lists from sellers to partner install-base reports, confirming quantities, service dates, and program compliance before issuing quotes.
• Engage with customers, as needed, for questions regarding quote details, renewal programming, and other renewal support-related areas.
• Apply approved legal language to contracts by reviewing partner program rules against customer requirements and recommending standard or revised clauses for supervisor or Legal approval.
• Define downstream dependency rules for revenue recognition, tax, and commissions when notified of end-of-service or discontinued products, and reconcile renewal quotes with comparable replacement SKUs.
• Resolve internal and external quoting issues by raising partner-portal cases for entitlement or tool errors and navigating system or process delays, keeping stakeholders informed until closure.
• Support partner/vendor contract management by assisting the contracts team in verifying the accuracy of Statements of Engagement (SOE) or Statements of Work (SOW) tied to renewal quotes.
• Manage standard terms and billing schedules by reviewing contract schedules, adjusting billing dates, co-term details, and renewal frequencies, and documenting changes for Finance and downstream systems.
• Contribute to continuous improvement by documenting recurring pain points and proposing process or automation enhancements.
• Engage in professional development through partner webinars, renewal-process training, and shadowing senior specialists to deepen product, program, and contract knowledge.
• Achieve or exceed KPIs for turnaround time, data quality, and customer satisfaction.
• Support ongoing reporting on renewal status and key metrics.

Skills / Competencies

• Applies advanced skills to solve atypical problems and handle a variety of support scenarios.
• Acts as a resource to peers, sharing expertise and knowledge.
• Communicates complex or technical information clearly.
• Identifies key issues and patterns from partial/conflicting data.
• Applies experience and skills to complete assigned work within your area of expertise.
• Solid command of renewal quoting practices, partner program rules and contractual governance, with the ability to handle moderately complex scenarios with minimal supervision.
• High attention to detail and accuracy when validating asset data, pricing and legal requirements.
• Confident written and verbal communicator who articulates renewal value propositions, negotiates minor clause changes and keeps stakeholders informed through issue resolution.
• Ability to juggle multiple quotes and deadlines in a fast-paced environment, prioritizing tasks with minimal supervision.
• Problem-solving mindset, capable of troubleshooting portal issues, data discrepancies and process bottlenecks.
• Customer-service orientation and collaborative attitude, actively supporting team objectives and continuous improvement initiatives.
• Collaborative team player who mentors junior specialists, shares best practices and actively supports process-improvement initiatives that enhance accuracy, efficiency and customer satisfaction.
• Familiarity with key platformspartner portals, Outlook, Salesforce, Agiloft, ServiceNow, Webex, Teamsand proven ability to quickly adopt new systems and tools

Qualifications we seek in you

Minimum Qualifications / Skills

• Bachelor's degree

Preferred Qualifications/ Skills

• Ability to learn quickly
• Diploma / Post Graduation in International supply chain management / Sourcing Management
• Excellent Communication skill and the ability to engage customers in significant discussions
• Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage
• Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.