AVP - Learning Support- People Development

Purpose of the role

To educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives. 

Accountabilities

• Development of training programmes, workshops and other initiatives to coach and support the knowledge transfer and skill development of the banking operational teams/colleagues.
• Monitoring the effectiveness of training programmes and making recommendations for improvement.
• Identification of industry trends and developments to implement best practice in learning and development.
• Execution of training needs assessments and collaborating across the bank to identify gaps in knowledge and skills.
• Participation in projects and initiatives to improve operational efficiency and effectiveness in relation to learning and development.
• Identifying risk and issues internally within team and ability to escalate appropriately.
• Maintain Barclays branding, ensuring all materials are reflective of the standards; adhering to Barclays governance, standards and policies.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an "AVP - Learning Support- People Development" at Barclays, where you will be responsible for helping to educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives.

You may be assessed on the key critical skills relevant for success in role, such as experience of designing and/or delivering training, preferably within audit or risk, as well as job-specific skillsets.

To be successful as an "AVP - Learning Support- People Development", you should have experience with:

Basic/ Essential Qualifications:

• Designing and developing blended learning using an instructional design approach across digital, virtual and face to face modalities.
• Delivering virtual and in-person training programs (facilitation and event management) with a focus on new joiners and graduates covering technical, behavioural, and leadership skills.
• Implementing efficacy frameworks to report on training effectiveness and recommended improvements to ensure high-impact learning outcomes.
• Identifying industry trends and integrating best practices into people development programmes and initiatives.
• Conducting learning needs assessments and collaborating across departments to identify and address gaps in knowledge and skills.
• Participating in projects and initiatives aimed at improving operational efficiency and effectiveness related to people development.
• Ensuring content and processes adhere to central Barclays branding standards and guidelines.
• Using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and learning-specific software to design training materials, analyze training data, and communicate effectively.
• Maintaining accurate training records, risk assessments, and compliance documentation in alignment with regulatory standards.

Desirable skillsets/ good to have:

• Bachelor's degree related to Talent, HR, Psychology or Learning is preferred
• Experience of supporting campus recruitment activities
• Strong collaboration skills to work effectively across multiple teams and timezones in designing and implementing training solutions.
• Basic project management skills, with the ability to manage multiple training initiatives simultaneously.
• Demonstrated experience in stakeholder management, with confidence in communicating (both written and verbal) across a variety of stakeholder groups.
• Commitment to continuous improvement and professional development.
• Experience of working in a banking or financial services environment, ideally in a second or third-line learning support function.
• Strong attention to detail in maintaining comprehensive training records, risk assessments, and compliance documentation.
• there may be opportunities to travel with the region for training events and workshops.

This role will be based out of Pune.