Senior Enterprise Service Engineer

6 days ago


Hyderabad, Telangana, India e2open Full time ₹ 15,00,000 - ₹ 25,00,000 per year

E2open is the connected supply chain platform that enables the world's
largest companies to transform the way they
make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and
opportunities to help companies improve efficiency,
reduce waste, and operate sustainably. Our employees around the world are focused
on delivering enduring value for our clients.
Senior Enterprise Service Engineer
Work Timings: 9 to 6 PM or 2 to 11 PM
Location: Hyderabad
About Us
Founded in 2000 and headquartered in Austin, TX, E2open provides the largest and most comprehensive Supply Chain Operating Network, including a broad suite of collaborative supply chain solutions. E2open helps companies such as AkzoNobel, Campbell Soup, Cisco, Dell, Exostar, Lenovo, Kimberly-Clark, Seagate, Shell, Unilever and Vodafone better manage their supply chain operations. )

Position Overview
The Senior Enterprise Service Engineer is a member of e2open's Enterprise Service Engineering team for delivering high quality customer service (techno-functional) to E2open's Supply Chain applications to meet our global customers' business requirements. The desired candidate will be adaptable, detail-oriented, organized, have analytical and problem-solving skills, and should be able to work independently with cross functional teams to debug, analyse and resolve problems.

Additionally, the Enterprise Service Engineer position will enhance the technical stack knowhow and expand Supply chain knowledge base since the role demands deep business insight into various supply chain implementation across the globe.

DEPARTMENT OVERVIEW:
ESE is a team of skilled knowledge associates who are supposed to be strong technical experts in their identified product line with a knack for functional exposure. E2open essentially being an end-end Supply Chain Management organization, it is imperative that the ESE associate will provide related solution expertise across varied industries, be it, FMCG, Hitech, Automotive, Manufacturing, to name a few. The major deliverables include implementing /fixing real time supply chain problems and sharing the best practices around the solution.

RESPONSIBILITES:

  • Perform in-depth technical investigation, troubleshooting, root cause analysis and drive issue resolution (including config changes/fixes)
  • Work on identifying and implementing workaround for business continuity.
  • Validate code fixes developed and coordinate/plan the UAT with customer for production fix rollout.
  • Perform production patch deployment by following e2open's deployment process.
  • Be proactive in identifying and implementing preventative measures for customer problems with better understanding on the customer business processes.
  • Collaborate and drive resolution with various internal teams namely Product Development, Professional Services, Cloud Operations, and Quality Assurance.
  • The Enterprise Service Engineer will help and mentor Associate Enterprise Service Engineers to troubleshoot and in root cause analysis.
  • Participate in solution transition session from Professional Services to Enterprise Service organization to be self-sufficient with functional/technical skills on customer solution.
  • Engage and participate in continuous improvement plan activities on assigned solution for a stable production environment and reduction on recurring issues.
  • Constantly look for opportunities to automate repetitive or manual activities.
  • Participate in creating, maintaining, and utilizing knowledgebase articles.
  • Continuous upskill of functional/technical knowledge on product and customer solution.

QUALIFICATIONS AND EXPERIENCE:

  • Candidate must possess a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • 4-6 years of working experience is preferred.
  • Analytical mindset and creative problem-solving skills.
  • Excellent written and verbal communication skills, including ability to speak and write fluently in English.
  • Excellent time management and organizational skills.
  • Ability to work well both in a team environment and independently under minimal supervision.
  • Strong learning desire and willingness to learn new technologies on own initiative.

Preferred but not required:

  • Good experience in Scrum or equivalent agile practice.
  • Functional and business process knowledge of the Supply Chain industry, as well as experience with logistics, transportation, and shipping software.
  • Good exposure on Software Development Lifecycle (SDLC) methodologies, version control and configuration management.

Technical skills:

Experience with JIRA and SVN.

Supply:

  • Strong Experience of database concepts and SQL/MS-SQL, PL/SQL.
  • Knowledge of SOAP messaging, JSON, XML.
  • Knowledge of Linux and Windows Operation System.

PHYSICAL REQUIREMENTS:

  • General office environment and responsibilities requiring:
  • Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
  • Placing and receiving phone calls

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

E2open participates in the E-verify program in certain locations, as required by law.

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
E2open participates in the E-verify program in certain locations, as required by law.
E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.



  • Hyderabad, Telangana, India e2open Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    POSITION OVERVIEW The Senior Enterprise Service Engineer is a member of e2opens Enterprise Service Engineering team for delivering high quality Level 3 customer service to E2open's Supply Chain applications to meet our global customers' Service Level Agreements and operational requirements. The successful candidate will be adaptable, detail-oriented,...


  • Hyderabad, Telangana, India e2open Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    E2open is the connected supply chain platform that enables the world'slargest companies to transform the way theymake, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions andopportunities to help companies improve...


  • Hyderabad, Telangana, India e2open Full time ₹ 12,00,000 - ₹ 15,00,000 per year

    E2open is the connected supply chain platform that enables the world'slargest companies to transform the way theymake, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions andopportunities to help companies improve...


  • Hyderabad, Telangana, India e2open Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    POSITION OVERVIEWThe Enterprise Service Engineer is a member of e2opens Enterprise Service Engineering team for delivering high quality Level 3 customer service to E2open's Supply Chain applications to meet our global customers' Service Level Agreements and operational requirements. The successful candidate will be adaptable, detail-oriented, organized, have...


  • Hyderabad, Telangana, India e2open Full time US$ 90,000 - US$ 1,20,000 per year

    E2open is the connected supply chain platform that enables the world'slargest companies to transform the way theymake, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions andopportunities to help companies improve...


  • Hyderabad, Telangana, India Enterprise Minds, Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We're Hiring: Senior Java Developer at Enterprise MindsHiring #JavaDeveloper #HyderabadJobs #EnterpriseMinds #CareersRole:Senior Java DeveloperExperience:8–12 yearsLocation:HyderabadWork Mode:Work From Office (5.5 days/week, including Saturday half-day)AtEnterprise Minds, we deliver innovative digital and technology solutions to global clients. We're...


  • Hyderabad, Telangana, India COGNITBOTZ Full time

    Job DescriptionJob Description: Senior Engineer Microsoft Copilot & Azure AI FoundryLocation: Hyderabad, India (Hybrid)Experience: 8+ years in AI/Cloud Engineering (with 3+ years hands-on in AI Agents & Azure ecosystem)Role Type: Full-time / Senior Individual ContributorAbout the RoleWe are seeking a Senior Engineer with deep expertise in Microsoft Copilot...


  • Hyderabad, Telangana, India Coretek Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Description The Senior Linux Engineer is a valued member of the Coretek team responsible for responsible for delivering expert-level support for Linux operating systems, with a specific focus on SUSE Linux Enterprise Server (SLES), maintaining, troubleshooting, and optimizing enterprise-level Linux systems. This role plays a critical part in ensuring...


  • Hyderabad, Telangana, India CognitBotz Full time

    Senior Engineer Microsoft Copilot & Azure AI FoundryLocation : Hyderabad, India (Hybrid)Experience : 8+ years in AI/Cloud Engineering (with 3+ years hands-on in AI Agents & Azure ecosystem)Role Type : Full-time / Senior Individual ContributorAbout the Role :We are seeking a Senior Engineer with deep expertise in Microsoft Copilot stack and Azure AI Foundry...


  • Hyderabad, Telangana, India Randstad Enterprise Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    about Randstad enterpriseRandstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leveragesRandstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the sales and solution design functions of world-leading RPO...