Sr Ops Analyst- Operations Analyst

4 days ago

Chennai, Tamil Nadu, India Photon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Senior Ops Analyst positionThe ideal candidate will be as skilled with operations and be with a passion for building out a knowledge library, SOPs, SFTP and data ingestion, and designing operational reports. The candidate should have a strong operational background ideally with Azure and ADF experience. 

Responsibilities Include: 

- Drive operational enhancements
- Empower collaborative process improvement efforts
- Develop/run reports and analyzing trends
- Establish and implement project plans
- Facilitate collaboration and communication between functional groups
- Ensure operating goals are tracked and met
- Help streamline existing projects and management processes

Consultation

- Collaborate with Product Management and Infrastructure Services to deliver operational service that scale to meet the needs of clients and consumers.
- Ensure delivered solutions meet/perform to required business operations SLAs
- Ensure delivered solutions are realized in time frame committed; work in conjunction with project sponsors to size and manage scope and risk
- Provide support, technical solutions, and expertise and it relates to maintain an effective operating service model

Thought Leadership

- Ability to manage by metrics
- Demonstrated service orientation
- Advocate for the clients and consumers we serve

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