OPD Staff

2 weeks ago

Shankar Nagar Raipur Chhattisgarh, India Shree Retina Care Full time ₹ 12,00,000 - ₹ 24,00,000 per year

About Shree Retina Care

Shree Retina Care is a super-specialty eye hospital providing advanced treatments in retina, cataract, glaucoma, corneal disorders, and comprehensive ophthalmology. We are committed to ethical practice, high-quality care, and patient-centered service supported by modern technology and an experienced clinical team.

We are looking for dedicated OPD Staff to support patient flow, clinical activities, and overall OPD operations.

Key Responsibilities

1. Patient Handling & Frontline Support

  • Greet patients, verify appointments, and assist with registration.
  • Guide patients through OPD flow—consultation rooms, diagnostic areas, and billing.
  • Provide basic information about hospital services, procedures, and waiting times.
  • Ensure a courteous and comforting experience for all patients.

2. OPD Coordination & Workflow Management

  • Maintain smooth coordination between consultants, optometrists, nursing staff, and diagnostic units.
  • Organize patient queues, manage follow-ups, and support emergency case management.
  • Assist in preparing patients before examinations or minor procedures.

3. Documentation & Records Management

  • Enter patient details, case history, and diagnostic information in the hospital management system (HMS).
  • Ensure accurate filing of reports, prescriptions, investigation printouts, and consent forms.
  • Maintain confidentiality of medical records as per hospital and NABH guidelines.

4. Clinical Assistance (Non-technical)

  • Assist doctors during OPD consultations by retrieving previous records or investigation results.
  • Ensure availability of instruments, stationery, and required materials in OPD rooms.
  • Coordinate with diagnostic teams for OCT, Fundus Photography, Perimetry, Biometry, etc.

5. Patient Education & Communication

  • Provide pre- and post-consultation instructions to patients.
  • Counsel patients regarding follow-up schedules, medication routines, or surgery bookings (as instructed by consultants).
  • Communicate delays, schedule changes, or doctor availability updates politely.

6. Administrative & Support Functions

  • Handle appointment scheduling (walk-in + telephonic).
  • Coordinate with billing for investigations, procedures, and surgical bookings.
  • Maintain OPD cleanliness, safety, and infection-control standards.
  • Assist in audits, training sessions, and internal quality programs as needed.

Qualifications & SkillsEducation

  • Minimum 12th pass; preference for graduates (B.Sc, BA, B.Com or equivalent).
  • Certification in healthcare administration or experience in an eye hospital is an advantage.

Experience

  • 0-3 years of experience in OPD / hospital patient care role (eye hospital preferred).

Skills

  • Excellent communication and interpersonal skills.
  • Basic computer proficiency (HMS usage, data entry, printing).
  • Ability to manage patient flow calmly and efficiently.
  • Empathetic, patient-friendly, and service-oriented attitude.

Work Details

  • Job Type: Full-time
  • Pay Range: ₹10,000 – ₹20,000 per month (customizable as per your hospital)
  • Work Location: In person – Shree Retina Care Eye Hospital, Raipur

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Work Location: In person

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