Senior Manager, IT Application Development

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.

Summary

The Senior Manager, IT Application Development (Sr. Manager, IT App Dev) is a senior role reporting into the Director of IT. Sr. Manager, IT App Dev drives, and provides work direction to Software Developers, in designing and building Frontend (UX/UI), Backend (server-side Integration/Processing), Automation (bots and Intelligent Virtual Assistants), Data Services, and/or Integration Platform as a Service ConvergeOne (C1) software. Sr. Manager, IT App Dev identifies/confirms and prioritizes requirements, drives the technical design, and manages a team of C1 developers and contractors in the coding and Continuous Integration/Continuous Delivery (CI/CD) of C1 software. Sr. Manager, IT App Dev will in some cases undertake coding of complex services and will lead development sprints and daily standup meetings.

Required Qualifications

• Minimum BSEE/CS or equivalent mix of education and experience

• 15+ Years' Experience and In-Depth Knowledge with Telephony and Customer Experience Management (CX) technologies and Application Development

• 10+ Years' Experience and In-Depth Knowledge of Lean/Agile Development Methodologies, and PLM

• Ability to lead a diverse group of developers and contractors using current/next generation methodologies, programming languages, architectures, etc.

• Hands-on knowledge of current generation programming languages such as , Angular JS, Python, Full-stack Java, and services such as GitHub

• Hands-on experience with RESTful APIs and other APIs for integrating C1 products with multiple vendors' platforms

• Ability to design, develop, test, and troubleshoot the solution for proofs of concepts on latest technologies.

Desired/Preferred Qualifications

• Hands-on experience with development languages

• Deep technical understanding of Application Programming Interfaces, enterprise application software

• Technical understanding of building platforms based on a microservices architecture and deployment methods such as Kubernetes

• Experience with "Big Data" analytics platforms

Essential Functions

• Designs and develops software incorporating leading-edge concepts for C1 software products of new features for assigned IT CORE products per the product roadmap(s) and continuous requirements definition

• Designs and develops custom features for IT CORE products

• Works with other C1 IT teams, implementation cutover and support for new IT CORE products, features, and customizations

• Provide Tier 2/3/4 Day2 services including troubleshooting, diagnosis, and bug fixes for assigned IT CORE software products

• Manages/provides work direction for the software development team including Software Developers, Senior Software Developers, contractors, and others carrying out tasks associated with the above Essential Functions building, testing and cutting-over new products, features, and customizations for the assigned IT CORE products

• Assembles requirements for new features for the product roadmap for assigned IT CORE products where these requirements come from a variety of sources including customers, C1 sales, industry/competitive trends and internal ideation

• Updates and maintains IT CORE product technical documentation and code repositories

• Participates in the support of the presales process for assigned IT CORE products

Additional Specific Duties and Responsibilities

• Stays current on evolving programming languages and development methodologies

• Evaluates and scopes application development initiatives

• Provides technical guidance and input for assigned IT CORE products

C1 BENEFITS

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
• HSA with + Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability

• Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

• Paid Parental Leave (4 weeks at 100%)

• Employee Assistance Plan
• Voluntary Life Insurance
• Legal/ID Theft Plans
• TeleHealth Options
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.

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