Customer Support Agent Voice

1 week ago

All India LSG - Legal Solutions Group Full time ₹ 4,00,000 - ₹ 4,50,000 per year

As a Customer Support Agent specializing in US-based B2C customer support processes, your role will involve handling inbound and outbound customer calls effectively. You will be responsible for addressing queries, complaints, and requests via voice and non-voice channels with accuracy and empathy. Ensuring customer satisfaction through problem-solving, following SOPs, and maintaining high-quality service standards will be key to your success. Collaborating with the support team to meet SLAs, KPIs, and process goals is essential. Key Responsibilities: - Handle inbound and outbound customer calls promptly and professionally. - Address queries, complaints, and requests via voice and non-voice channels with accuracy and empathy. - Ensure customer satisfaction through effective problem-solving and resolution. - Follow standard operating procedures and maintain high-quality service standards. - Document customer interactions and update internal systems as per guidelines. - Collaborate with the support team to meet SLAs, KPIs, and overall process goals. Qualifications Required: - Minimum 2 years of proven experience in US-based customer support (B2C process). - Excellent verbal communication skills with a clear US accent. - Hands-on experience handling voice support; basic familiarity with non-voice support preferred. - Strong customer service orientation with active listening and empathy. - Ability to work in rotational shifts aligned with US time zones. - Strong problem-solving skills and attention to detail. - Graduate in any discipline (preferred) except B.Tech, BCA. If you are passionate about delivering exceptional customer experiences and have prior expertise in US-based B2C support, this role offers a competitive salary of 4,00,000 - 4,50,000 per annum. You will have the opportunity to work in a dynamic, growth-oriented environment, exposure to international customer support standards, and professional development and career progression opportunities.,

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