
Customer Support Agent Voice
2 days ago
As a Customer Support Agent specializing in US-based B2C customer support processes, your role will involve handling inbound and outbound customer calls effectively. You will be responsible for addressing queries, complaints, and requests via voice and non-voice channels with accuracy and empathy. Ensuring customer satisfaction through problem-solving, following SOPs, and maintaining high-quality service standards will be key to your success. Collaborating with the support team to meet SLAs, KPIs, and process goals is essential. Key Responsibilities: - Handle inbound and outbound customer calls promptly and professionally. - Address queries, complaints, and requests via voice and non-voice channels with accuracy and empathy. - Ensure customer satisfaction through effective problem-solving and resolution. - Follow standard operating procedures and maintain high-quality service standards. - Document customer interactions and update internal systems as per guidelines. - Collaborate with the support team to meet SLAs, KPIs, and overall process goals. Qualifications Required: - Minimum 2 years of proven experience in US-based customer support (B2C process). - Excellent verbal communication skills with a clear US accent. - Hands-on experience handling voice support; basic familiarity with non-voice support preferred. - Strong customer service orientation with active listening and empathy. - Ability to work in rotational shifts aligned with US time zones. - Strong problem-solving skills and attention to detail. - Graduate in any discipline (preferred) except B.Tech, BCA. If you are passionate about delivering exceptional customer experiences and have prior expertise in US-based B2C support, this role offers a competitive salary of 4,00,000 - 4,50,000 per annum. You will have the opportunity to work in a dynamic, growth-oriented environment, exposure to international customer support standards, and professional development and career progression opportunities.,
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Voice/Telephony Support
1 week ago
All India NTT DATA North America Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAs a Voice/Telephony Support at NTT DATA in Bangalore, Karnataka (IN-KA), India, your role will involve: - Managing the entire voice infrastructure for all conference rooms for a period of 5-7 years - Ensuring that voice/telephony/teleconference devices are working optimally by raising tickets and collaborating with vendors for support - Providing support...
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Customer Support
1 week ago
All India Boston Business Solution Private Limited Full time ₹ 2,04,000 - ₹ 2,55,000 per yearAs a Customer Support Executive, you will be expected to have a minimum of 1 year of experience in Voice Process or you can also apply as a fresher. Fluency in English along with proficiency in either Tamil, Malayalam, Hindi, Kannada, or Telugu is required. Key Responsibilities: - Work 10 hours a day in rotational shifts. - Follow a 5-day workweek with 2...
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International Customer Support WFO
1 week ago
All India Vertex Global Full time ₹ 4,00,000 - ₹ 12,00,000 per yearAs a leading BPO company located in Thane, we are currently seeking talented professionals to join our team for various International & Domestic Customer Service Processes. We have multiple openings across different roles including voice, chat, and backend positions. Key Responsibilities: - Technical/Customer Support in both Voice & Chat - US Healthcare in...
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Customer Support Agent
15 hours ago
India, Delhi NCR Tide Platform Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Support Agent ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used...
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Senior Prompt
2 weeks ago
India QuantumLoopAi Full timeJob Title: Prompt & AI/ML Engineer – Chatbot LLM & RAGOverview At QuantumLoopAI, we’re redefining customer engagement in healthcare with EMMA, the UK’s leading AI receptionist for GP practices. By combining cutting-edge Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), advanced prompt engineering, and our bespoke voice agent...
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Senior prompt
1 week ago
India QuantumLoopAi Full timeJob Title: Prompt & AI/ML Engineer – Chatbot LLM & RAGOverview At Quantum Loop AI , we’re redefining customer engagement in healthcare with EMMA , the UK’s leading AI receptionist for GP practices. By combining cutting-edge Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), advanced prompt engineering, and our bespoke voice...
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Senior Prompt
2 weeks ago
India QuantumLoopAi Full timeJob Title: Prompt & AI/ML Engineer – Chatbot LLM & RAGOverview At QuantumLoopAI , we’re redefining customer engagement in healthcare with EMMA , the UK’s leading AI receptionist for GP practices. By combining cutting-edge Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), advanced prompt engineering, and our bespoke voice agent...
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Senior Prompt
2 weeks ago
India QuantumLoopAi Full timeJob Title: Prompt & AI/ML Engineer – Chatbot LLM & RAGOverviewAt QuantumLoopAI, we’re redefining customer engagement in healthcare with EMMA, the UK’s leading AI receptionist for GP practices. By combining cutting-edge Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), advanced prompt engineering, and our bespoke voice agent...
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Support Agent
2 weeks ago
India HackerOne Full timeBased in APAC (India) **Position Summary** - Support Agents handle inquiries from external and internal stakeholders through a support portal, providing essential and high-quality assistance to all HackerOne Users. **Mission of the Support Team at HackerOne** - Provide world-class support through listening to & educating users. We strengthen the HackerOne...
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Customer Support Specialist
1 week ago
Bengaluru, India KrazyBee Services Private Limited Full timeJob Description Department: Customer Support / Escalation Job Type: Full-time Location: Mahadevpura, Bangalore Shift: Day Process Type: Domestic Job Summary We are looking for a skilled and experienced Level 2 Customer Support Specialist to handle escalated and complex voice-based customer queries. As an L2 support executive, you will work closely...