3Days Mega Walkin Drive@

6 days ago

Hyderabad, Telangana, India Examity Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description:

Our Process Associates (Proctors) provide world class customer service client test takers by setting up and facilitating testing sessions to ensure support and integrity in the testing process. The Responsibilities:

  • Proctor exams and other tests, virtually; includes "Start-Up", submission, and log-out of a test taker's exam in accordance with each clients exam rules
  • Serve as a liaison between Operations and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues
  • Log Active Interventions so they can be reported on at a Company level
  • Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers
  • Interviewing test takers with required documentation
  • Assist test takers to complete prerequisites of the exam Validate and Verify the identity of the test taker
  • Supervise the examination for the entire period and document the same in the database.
  • Participate in weekly review meetings.
  • Report technical issues during the exam to the technical support team
  • Provide excellent customer service to test takers and clients by using the business provided customer support tool including chat and email support.

Additional Position Information:

  • Onsite
  • Location: Malkajgiri
  • Core Hours: Rotational - Night Shifts
  • Core Days Worked: 5 Days
  • Shift Schedules/Week o will be defined by the Work Force Management Team as per the business requirement.

Desired Attributes:

  • Excellent verbal and written communication (English required)
  • Ability to communicate effectively with customers and employees
  • Technical aptitude; preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite
  • Ability to be responsive and adept at problem-resolution and critical thinking
  • Ability to achieve positive satisfaction results from customers and employees

The Benefits:

  • Competitive Pay
  • Two way Cab Services (Selective regions)
  • Healthy work Culture
  • Career Growth Opportunities
  • Learning and Development Opportunities
  • Company Sponsored Health Insurance
  • Referral Award Program
  • Free Food (Lunch, Dinner & Breakfast)
  • 6k Transport Allowance/Month

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