Technical Trainer

2 weeks ago

Indore, Madhya Pradesh, India Apollo Pharmacy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Role & Responsibilities:

Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.

  • Training Need Identification and Analysis; customization of Training Methodology.
  • Preparation of Monthly Training Calendar.
  • Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man days.
  • Plan and deliver induction to new hires on bi-monthly basis
    • Plan and deliver new hires training program on bi-monthly basis.
  • Plan and deliver existing employees training program.
  • Plan and conduct on the job training in SAP/BOT as per business requirements.
  • To receive the list of new joiners eligible for induction and new hire training as per the training calendar.
  • To submit the attendance of trainees undergoing induction and new hire training.
  • To track three monthly assessments of trainees and carry out counselling whenever required.
  • To help solve issues related to attendance, ID card, uniform etc.
  • Generate and maintain training related employee database.
  • Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s).
  • Record actual monthly training expenditure in training MIS.
  • Encourage and direct supervisors for collecting customer feedback forms.
  • Collect relevant issues during branch visit and coordinate with concerned in operations for solutions.
  • Liaison with the concerned in operations to deliver operations modules during New hire training.

Desired Skills & Knowledge:

  • Self-motivated, fluent communication in respective Regional Language & English is a must.
  • Presentation and interpersonal skills with a passion for delivering training, a flair for customer service and sharing responsibility.
  • This job will require travelling within the region across retail/hospital based pharmacies for OJT training at our pharmacy stores.
  • Act as a subject matter expert to the trainees and solve their queries, doubts, problems at the store during on-job-training (OJT).
  • Having good conceptual understanding of pharmacy practice and the pharma retail industry will be an added advantage.

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