Technical Support Engineer

3 days ago

Bengaluru, Karnataka, India Vidya Online Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Role & responsibilities

  • 365x24x7 monitoring and IT operation support of the server hardware and operating systems.
  • Operating System (AIX, Windows, Linux, VMware) L1 administration and monitoring, Log

    collection and Analysis.
  • Hardware issues fixing and OEM/CAMC vendor coordination.
  • Installation and Re-installation of the server and Desktop and other hardware in the event of system crash/failures.
  • Backup / Restore Operations (Manual /Automated)

    Facilitate required support infrastructure for hosted application

    Troubleshooting day to day IT issues on web services, mail services, applications software,
  • Application Monitoring and Backend services Mail, messaging
  • desktop/server relationship issues and overall aspects of IT environment.

    Establishing, updating and maintaining DR servers ers for various critical servers (PLM, Mail,)

    The support engineers deployed as part of the contract may require to

    work in ADA Campuses
  • Temp clearance, Housekeeping and Reboot the servers as per the operation manuals

    Starting of Databases, Applications

    Verification of working of PLM Applications

    Checking Campus Network Availability

    Checking external network links (P2P, dedicated, ISP Links)

    Checking the DRONA Connectivity

    Periodical Monitoring of Server Health

    Periodic Monitoring of Network Health

    Performing Data Restore Operations

    Perfuming the on-demand backups for failed schedules

    Controlled File Transfer Activities from Internet to Intranet vice Versa

    Performing the operations related to Peripherals.

    Backup Media Management

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