Service Delivery Business Analyst

Role: Service Delivery Business Analyst

Location: Hyderabad

Full/ Part-time: Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

The Service Delivery Business Analyst has responsibility for operationalizing projects that will drive productivity, quality and customer service.  Business Analyst who will be responsible for supporting global Record to Report (RTR) process improvement initiatives focused on streamlining, standardizing and measuring operational effectiveness and efficiency of processes.  Business Analyst will support development and analyzing key performance indicators to identify performance gaps and process improvement areas.  Business Analyst will work closely with regional Operational RTR management and accountants, Carrier Business Services, BPO partners and other key stakeholders to deploy and instill a culture of Carrier continuous improvement framework.

Key Responsibilities:

• Apply continuous improvement framework to build plans and facilitate implementation of projects to drive standardization, effectiveness and efficiency.

• Support on identified initiatives and track and enable timely delivery.

• Support on continuous improvement events such as Kaizen, standard work, RCA and other frameworks to address recurrent issues around performance and process gaps.

• Develop, review and monitor KPI's and metrics to identify areas for improvement and cost opportunities.  Use KPI's and metrics to drive decision-making.

• Report and conduct monthly reviews with RTR operation leaders.  Use KPI's and metrics to drive decision-making.

• Coach and engage teams on continuous improvement framework to develop a sustainable culture.

• Communicate with and influence key internal and external business partners

• Navigate and work with matrix organization and cross-functional RTR teams to drive project completion.

Requirements

• Requires theoretical to advanced knowledge obtained through a University degree, combined with experience
• Practical knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work
• University Degree or equivalent
• A minimum of 3 years prior relevant experience

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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