Spotline - ServiceNow Developer - HRSD

Overview :

We are seeking an experienced and highly skilled ServiceNow Developer Technical Consultant to join our team. The ideal candidate will have over 10 years of experience in the ServiceNow platform, with a proven track record of designing, developing, and implementing complex solutions. This role is critical for driving platform maturity, integrating with key third-party systems, and ensuring the platform adheres to industry best practices. This is a remote position requiring immediate availability.

Key Responsibilities :

Platform Development & Design :

- Serve as a Subject Matter Expert (SME) for the ServiceNow platform, providing technical leadership and guidance on architecture, design, and implementation decisions.

- Design and implement robust Workflows and sophisticated routing logic using the ServiceNow Workflow Engine, Flow Designer, and Decision Builder.

- Develop and manage the Service Catalog and Request Fulfillment processes, including designing complex catalog items, record producers, and order guides to enhance the user experience.

- Develop and maintain platform functionality using JavaScript, GlideScript, APIs, HTML, CSS, and other relevant technologies.

Integration and Data Management :

- Lead the design and execution of Integration of Rest Services using ServiceNow's IntegrationHub, Scripted REST APIs, and standard web service methods (SOAP/REST).

- Implement and maintain critical integrations with Google Cloud Platform (GCP) services, SmartSheet, and collaboration tools like Google Spaces to ensure seamless data flow and process automation across the enterprise.

- Manage data migration, transformation, and governance activities within the platform.

Support & Best Practices :

- Manage and prioritize work within request queues, including timely replying to the request in the queue and managing Queue Approvals to maintain high service levels.

- Actively participate in and follow ServiceNow best practices regarding instance security, performance, upgrade readiness, and configuration management versus customization.

- Perform advanced troubleshooting and performance tuning for the platform, applications, and integrations to quickly resolve complex technical issues and ensure system stability.

Required Technical Qualifications (10 Years Experience) :

- Solid Service Now Understanding : Deep, hands-on expertise across multiple ServiceNow modules (e.g., ITSM, ITBM, HRSD, CSM) and strong comprehension of the platforms core architecture.

- Expert-level proficiency in JavaScript, Angular/React (for Service Portal), HTML, and CSS within the ServiceNow environment.

- Extensive experience with REST/SOAP integrations and advanced understanding of data formats like JSON and XML.

- Proven expertise in Workflow design, development, and optimization.

- Demonstrated experience with Service Catalog and Request Fulfillment implementation, including variable sets, execution plans, and dynamic user criteria.

Direct, demonstrable experience with integrating ServiceNow with key enterprise systems, specifically :

- Google Cloud Platform (GCP)

- SmartSheet

- Google Spaces

Education and Soft Skills :

Education : Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

Certification : Current Certified Implementation Specialist (CIS) and/or Certified Application Developer (CAD) certifications are highly preferred.

Communication : Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

Autonomy : Proven ability to work independently in a remote setting, manage time effectively, and deliver results under tight deadlines.

Problem-Solving : Strong analytical and troubleshooting skills with an ability to anticipate issues and implement proactive solutions.

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