Engagement Manager
1 week ago
15+ years of total IT experience with a minimum of 7 years as a Project Manager or Service Delivery manager in client facing role on Oracle EBS/Fusion.
Minimum 3 years of experience in leading Support engagements
Must have experience of managing Oracle Quarterly patch process
Should have strong leadership, client relationship building, and project management skills.
Should have experience of managing project scope, financials, and risks
Strong collaboration skills with multiple stakeholders is required
Demonstrate best practices in large account delivery through resource optimization, metrics driven continuous improvements and build relationship with project stakeholders (internal & customers)
Must be able to drive team to contribute on automations, innovations and continuous service improvement initiatives
Must be proactive and take initiatives for engagement level process improvements, team performance and provide excellent services to customer
Demonstrated success leading and mentoring cross-functional teams in multi-facility environments in order to maximize levels of productivity.
Must have very good understanding and experience of handling project financials. Should be able to forecast, budget, costs, expenses and maintain Margins for the engagement.
Should have knowledge of Agile, Devops
Primary Responsibilities
Own end-to-end delivery of ADM engagement for ORacle Fusion.
Work with multi-located teams supporting various business processes in SCM and Finance.
Will be measured on KPIs such as best practices implemented, usage of new technology to bring in efficiencies, services delivered within agreed SLAs etc.
Ensure Application stability is maintained, and business users get seamless experience
Work with various stakeholders to establish business relationship, take periodic feedback on services being provided and incorporate corrective measure. Demonstrate world class delivery
Spot opportunities for Automation, Innovation and continuous service improvement and implement those
Establish processes to enable Support team to function with ease and efficiency, delivery as per agreed SLAs and KPI
Deliver as per committed contribution margin
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