Critical Incident, Change and Problem Lead

Job DescriptionAHEAD is seeking a self-motivated Critical Incident Manager with deep customer service and service delivery skills to join our Managed Services group. In this role, the Incident Manager is part of a team responsible for managing high severity incidents. The ideal candidate is one who can take charge in high stress situations and provide...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

he primary role is to ensure that standard methodology, processes and tools are developed that provide repeatable results and are adopted across the user community. The IT Service Delivery group manage the delivery of all infrastructure and applications used by the business. The function of this role is to manage and enforce the day-to-day service management...

Job SummaryThe Senior SOC Analyst Level 3 will oversee the entire incident response process, from initial reporting to final resolution. This role requires strong technical skills, exceptional communication abilities, and a high level of autonomy.">Key Responsibilities:Take full ownership of escalated incidents and lead the team in resolving them.Conduct...

Company DescriptionPublicis Sapient is a digital transformation partner helping established organizations get to their future digitally-enabled state both in the way they work and the way they serve their customers We help unlock value through a start-up mindset and modern methods fusing strategy consulting and customer experience with agile engineering...

Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role ...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

Taboola is looking for a top-notch Fraud Analyst Team Lead As an Advertiser Fraud Analyst Team Lead at Taboola your primary responsibility is to lead a team of analysts to detect and prevent fraudulent activities within the advertising ecosystem You will monitor team operations and analyze advertising data investigate suspicious incidents and...

We are looking for a seasoned Production Support Engineer (L2/L3) with 5- 6 years of hands-on experience in managing production environments. The ideal candidate should be well-versed in Incident, Change, and Problem Management, familiar with the ITIL framework, and capable of ensuring stability and reliability in critical applications. Strong communication...

Qualifications:5+ years of experience in IT Change Management, Agile Project Management, or IT Operations.Strong understanding of ITIL and Agile methodologies (Scrum, Kanban).Experience in application support or production support environments.Familiarity with cloud infrastructure and hosting platforms (Azure, AWS).Proficiency with ServiceNow, Jira, and...