Field Service Engineer

Field Service Engineer – Control Valves

Would you like to take ownership of delivering world-class service and exceptional maintenance to customers?

Do you enjoy providing a high-quality service to customers spanning across different industrial verticals?

Join our Industrial and Energy Technology Team

Our Industrial and Energy Technology (IET) operates across 120 countries and serves the entire energy value chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team works to improve the quality of our Engineering processes.

Partner with the best

You will be responsible for all resources and logistics required to perform services and maintenance activities on customers' sites/properties. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manages maintenance facilities and field services engineering. Contributes to the development of an operational year plan for own department activities of the team. Suggests improvements in products, processes and procedures.

As a Field Service Engineer – Control Valves for Baker Hughes Valves business, you will be responsible for:

• Providing technical direction and guidance (in person and remotely) to craft labour in support of control valve/safety valve maintenance to assigned jobs in the MENATI region to maintain best-in-class job quality

• Provide diagnostic services using the Baker Hughes suite of software and hardware

• Carry out site surveys championing Valve Life Cycle Management (VLM) and provide recommendations for spares to generate demand post site surveys and service execution

• Carry out online safety valve testing and safety valve hydrotesting, including lapping if required

• Working together with people from the business unit. Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues.

• Handling standardised project/Service processes. Guidelines for choosing the right actions. Some latitude in ways of working and planning.

• Handling targeted clients. Works based on predefined contracts and frameworks. Some latitude to deviate from those conditions.

• Maintain HSE standards as per Baker Hughes policy

• Achieve recommended training requirements as mandated by the job needs

Fuel your passion

To be successful in this role, you will:

• Have a bachelor's degree or diploma in Mechanical or Instrumentation engineering

• Have at least 4 years of experience in Customer Service Management at the customer site in Control Valves/ Safety Relief Valves/ Rupture discs and associated accessories like solenoid valve, limit switch, booster, etc..

• Be able to calibrate and troubleshoot control valves by digital positioners and exposure to plant asset management of Honeywell, Yokogawa, Emerson

• Be able to comprehend Piping and Instrumentation Diagrams (P&IDs)

• Be able to carry out online safety valve testing and lapping

• Demonstrate effective communication, interpersonal and leadership skills with the ability to influence team, customers and others.

• Be a motivated self-starter, proactively taking the initiative to lead and solve problems

• Be enthusiastic about working in a collaborative and fast-paced environment, with a customer-centric approach

• Have the ability to use the Microsoft suite of products, including MS Excel, Word, PowerPoint, Teams, Planner, and Projects

• Have the ability to travel to meet customers at short notice across the MENATI region, including offshore sites

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

• Working flexible hours - flexing the times when you work during the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionised energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritise rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• A safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits