ServiceNow ITOM

2 days ago

Bengaluru Gurugram Pune, India Kezan Consulting Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title: ServiceNow ITOM (IT Operations Management) Specialist

Experience: 4+ Years

Location: Hybrid PAN India

Type: Functionaltechnical role. Moderate scripting knowledge helpful, not mandatory.

Key Responsibilities:

Implement and manage ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, Cloud Management.

Maintain CMDB integrity and ensure accurate CI relationships.

Integrate monitoring tools (SolarWinds, SCOM, Nagios, etc.) with ServiceNow.

Automate incident creation from events and alerts.

Support operational visibility, dependency mapping, and root cause analysis.

Collaborate with ITSM, ITAM, and infrastructure teams.

Create dashboards and reports for performance and health monitoring.

Core Skills:

ServiceNow ITOM Suite (Discovery, Service Mapping, Event Mgmt).

CMDB design and CI relationship modeling.

Basic knowledge of networking, servers, and cloud (AWS/Azure).

MID Server configuration and troubleshooting.

ITIL v4 fundamentals.

Scripting: JavaScript, PowerShell (optional).

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