Infosys hiring customer support salary upto 7lks

4 days ago

Bengaluru, Karnataka, India Ignites Human Capital Full time ₹ 4,80,000 - ₹ 7,20,000 per year

Roles and Responsibilities

  • Handle customer calls to resolve their queries and concerns.
  • Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve complex customer issues that require escalation.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  • Experienced:50k
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