Senior A/C Technician

6 days ago

Lower Parel Mumbai Maharashtra, India Galaxy Auto Works Full time ₹ 18,00,000 - ₹ 36,00,000 per year

A senior service advisor is responsible for overseeing customer service operations in an automotive or service-related environment. This role involves managing customer interactions, ensuring satisfaction, and facilitating communication between customers and service technicians.

Key Responsibilities:

  • Greet customers and assess their service needs.
  • Provide detailed explanations of services and repairs.
  • Prepare and present service estimates to customers.
  • Coordinate with technicians to ensure timely service delivery.
  • Handle customer complaints and resolve issues effectively.
  • Maintain accurate records of customer interactions and transactions.
  • Train and mentor junior service advisors and staff.

Skills and Qualifications:

  • Strong communication and interpersonal skills.
  • Knowledge of automotive systems and repair processes.
  • Proficiency in customer service and conflict resolution.
  • Ability to manage multiple tasks and prioritize effectively.
  • Experience in a similar role, often requiring several years in customer service or automotive service.

Work Environment:

  • Typically works in a dealership or service center.
  • May require standing for extended periods and occasional lifting.

This role is crucial for enhancing customer loyalty and ensuring a smooth service experience.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

Expected Start Date: 19/10/2025

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