AI/ML Business Processes Consultant

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Meet your team

The Center of Expertise (CoE) of Customer Success & Delivery Services of SAP provides expertise in application and technology areas to deliver high-end support to our Max Attention & Active Attention customers.

Location: Gurgaon/Pune

What you'll do

• As a COE Consultant, you will support our global customers transform SAP solutions to SAP S4HANA, SAP BTP, SAP BDC, adopt Business AI, Joule and implement latest SAP innovations & AI/ML capabilities.
• You will need to present the results of your assessment findings and recommendations to customer IT and executive management.
• You have the chance to design, size, optimize & transform complex SAP landscapes, on which our largest customers run their businesses, to Intelligent ERP on-prem or to RISE with SAP or GROW with SAP.
• Your area of responsibility will extend to AI, BTP, Technical architecture, capacity planning, deep technical root cause analysis and introduction of best practices for design, build, deployment and run phases.
• You can grow fast becoming an expert on new technologies, troubleshooting, root cause analysis & optimization secrets.
• You've to be a good team player as we work as a global team across the globally distributed COEs and Mission Control Centres. You also need the ability to drill down into technical issues and resolve complex problems across SAP products including SAP SaaS & PaaS solutions.
• As our customers are globally present so a fluency in English is needed and limited travel of course, is part of the role subject to prevailing situations.

What you"ll bring:

• 6-12 years of experience in the areas of designing & implementing AI/ML models, SAP system upgrades, S/4H conversions, OS/DB migration, RISE migrations, BTP & managing operations of large SAP Landscapes.
• Leverage Generative AI and Machine Learning capabilities - Integrating AI/ML solutions (e.g., predictive maintenance, anomaly detection, automation etc) with SAP Basis tasks and SAP BTP services (like SAP AI Core & Generative AI Hub) to enhance system performance, security, and operational efficiency.
• Practical exposure to Python & data science tools.
• Cloud & BTP Adoption - Deploy and manage SAP environments on Hyperscale (Azure, AWS, GCP) and leverage SAP Business Technology Platform (BTP) services, specifically SAP AI Core/Launchpad, to build and consume AI/ML models integrated with SAP applications.
• Any AI/ML SAP or 3rd party Certification would be added advantage.
• Familiar with SUM-DMO optimization techniques. You've done system monitoring, troubleshooting of performance issues, backup, restore & recovery and HANA replication.
• Good if you have done SAP IAS/SSO setup, Tricentis, Workzone, AD integration, Web Dispatcher setup, SAP cloud connector integration etc.
• Experience in SAP landscape design, system sizing, roadmap & migration planning to S4HANA, SAP BTP, data volume management, UI and Fiori.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid