
Storage & Backup Administrator
7 days ago
Job Title: Storage & Backup Administrator
Role Overview:
Ticket work:
· Each agent should close 12 tickets per day (Roughly 36-45 replies per day)
· Agents are expected to maintain a 4.0 (of 5) min. satisfaction rating or higher (based on customer feedback through our ticketing system)
· Identify issues based on symptoms, error, or debug logs (Ref. Internal KB/KI or Public Support KB)
· Escalate tickets to Tier 2 following escalation SOPs
· May require remote access to inspect/confirm issue on client-side
· Outbound Ticket Callouts as needed (for supervised remote session or clarifying details/issues)
· Take client calls for addressal of their queries.
Skills & Experience:
· Quality communication skills for calls and ticket communication
· Familiar with Network Environments and Network Troubleshooting
· Familiar with Server Environments (Hardware, RAID, ADS, etc.)
· Familiarity with Linux or Linux CLI
· At least 2+ years of experience in a related Technical Support oriented environment
· Certifications are a plus: · Linux: LPIC, RHCP (Red Hat), Linux+
· Networking: CCNA, Cisco, etc.
· Other Related: MCSE, MCP, etc.
Shift timings: Rotational Shifts (US Shifts).
Working days: Rotational with two days off in a week.
Work Model: Work from office.
Location: Bangalore
Job Type: Contract job of 1 year (Extended based on performance)
Company name : Solid Systems Global, Bangalore.
Exp : 3-6 years
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