Storage & Backup Administrator

7 days ago


Bengaluru, Karnataka, India Solid Systems Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Storage & Backup Administrator

Role Overview:

Ticket work:

· Each agent should close 12 tickets per day (Roughly 36-45 replies per day)

· Agents are expected to maintain a 4.0 (of 5) min. satisfaction rating or higher (based on customer feedback through our ticketing system)

· Identify issues based on symptoms, error, or debug logs (Ref. Internal KB/KI or Public Support KB)

· Escalate tickets to Tier 2 following escalation SOPs

· May require remote access to inspect/confirm issue on client-side

· Outbound Ticket Callouts as needed (for supervised remote session or clarifying details/issues)

· Take client calls for addressal of their queries.

Skills & Experience:

· Quality communication skills for calls and ticket communication

· Familiar with Network Environments and Network Troubleshooting

· Familiar with Server Environments (Hardware, RAID, ADS, etc.)

· Familiarity with Linux or Linux CLI

· At least 2+ years of experience in a related Technical Support oriented environment

· Certifications are a plus: · Linux: LPIC, RHCP (Red Hat), Linux+

· Networking: CCNA, Cisco, etc.

· Other Related: MCSE, MCP, etc.

Shift timings: Rotational Shifts (US Shifts).

Working days: Rotational with two days off in a week.

Work Model: Work from office.

Location: Bangalore

Job Type: Contract job of 1 year (Extended based on performance)

Company name : Solid Systems Global, Bangalore.

Exp : 3-6 years



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