Desktop Support Engineer L2

5 days ago

Karol Bāgh, Delhi, India Atiya Healthcare pvt ltd Full time ₹ 15,000 - ₹ 25,000 per year

Job Summary:

We are looking for a skilled and proactive Desktop Support Engineer to provide technical assistance and IT support to our BPO operations. The ideal candidate will handle system troubleshooting, hardware/software maintenance, and ensure smooth functioning of desktop systems to support round-the-clock business processes.

Key Responsibilities:

  • Provide first-level support for desktops, laptops, printers, and other IT equipment.
  • Install, configure, and troubleshoot operating systems (Windows/Linux) and software applications.
  • Manage user accounts, email setups, password resets, and access issues.
  • Ensure smooth functioning of internet connectivity, LAN/WAN, VoIP systems, and call center software.
  • Provide remote support to on-site and off-site employees.
  • Monitor and maintain IT assets and inventory.
  • Log and resolve IT tickets within defined SLAs.
  • Coordinate with vendors for hardware repairs and replacements.
  • Perform regular system updates, patches, maintenance activities, and backups.
  • Support BPO infrastructure such as dialers, CRM tools, and call monitoring systems.
  • Troubleshoot headsets, IP phones, and softphone applications used in voice processes.
  • Maintain documentation for installations, configurations, and troubleshooting steps.
  • Ensure 24/7 availability on rotational shifts.

Required Skills & Competencies:

  • Strong understanding of hardware troubleshooting and system diagnostics.
  • Good knowledge of Windows OS, MS Office, and remote assistance tools.
  • Basic understanding of networks (TCP/IP, DNS, DHCP).
  • Familiarity with BPO-specific tools (e.g., dialer systems, call recording tools).
  • Excellent communication and customer service skills.
  • Ability to prioritize, multitask, and work under pressure.
  • Problem-solving attitude with attention to detail.

Qualifications & Experience:

  • Diploma/Graduate in Computer Science/IT or related field.
  • Certification like CCNA, MCP, MCSA, or CompTIA A+ (preferred).
  • Minimum 1–3 years of experience in desktop support; experience in BPO environment preferred.

Work Environment:

  • Rotational shifts .
  • Fast-paced, high-volume support requirements.
  • On-site presence mandatory.

Interested Candidate can apply on Or

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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