Commute Manager

What this job involves:
As a Commute Manager at JLL, you'll lead comprehensive transport operations that ensure seamless, safe, and efficient employee commuting experiences while managing round-the-clock transportation services. This critical role requires you to oversee transport operations using MoveInSync technology, manage centralized command operations, and collaborate with transport vendors to maintain 100% compliance with safety and regulatory standards. You'll be responsible for team leadership, policy implementation, vendor management, and data analysis to optimize transport efficiency while ensuring employee satisfaction and safety. This position offers the opportunity to make a significant impact on employee wellbeing through strategic transport planning, vendor relationship management, and continuous process improvement. By joining our collaborative team, you'll contribute directly to JLL's commitment to exceptional workplace experiences while leading a team that supports thousands of employees' daily commuting needs across multiple locations.

What your day-to-day will look like:

• Oversee overall transport operations round-the-clock, ensuring seamless 24/7 service delivery while implementing and updating transport policies across the organization
• Manage team schedules, shift planning, and daily activity coordination while conducting regular one-on-one meetings and performance coaching sessions with team members
• Collaborate with transport vendors to complete vehicle and driver inductions, ensuring 100% compliance with safety standards and regulatory requirements
• Execute monthly vendor review meetings and prepare vendor scorecards to measure performance while maintaining regular interaction with service providers for smooth operations
• Ensure timely incident reporting to business and management while implementing proactive safety measures based on industry insights and ground situations
• Monitor and analyze transport data using MoveInSync and other tools, preparing monthly reports and maintaining data backups in shared folders
• Ensure women employee safe travel protocols are followed, especially during odd hours, while maintaining compliance with organizational policies and RTA regulations.

Required Qualifications:

• Bachelor's degree from an accredited institution
• Minimum 5 years of experience in employee transportation, commute program administration, or related operational role
• Strong analytical and problem-solving skills with proficiency in data analysis and reporting tools
• Excellent communication and interpersonal abilities with proven team leadership experience
• Knowledge of local and regional transportation systems, regulations, and compliance requirements
• Experience with transport management systems and centralized command operations
• Demonstrated ability to manage vendor relationships and ensure service level compliance.

Preferred Qualifications:

• Experience with MoveInSync or similar transport management platforms
• Background in managing 24/7 operational environments
• Knowledge of RTA regulations and government policy compliance in transportation
• Experience implementing business continuity plans for transport operations
• Background in safety management and risk mitigation for employee transportation
• Experience with vendor performance management and contract administration
• Understanding of women's safety protocols and security measures in transport operations.

Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.